Experienced Customer Experience Agent – Overnight Shift for Fast-Paced Ecommerce and Livestream Shopping Platform at Blithequark
Join the Future of Ecommerce with Blithequark
Blithequark is revolutionizing the ecommerce landscape by combining community, shopping, and entertainment. As the largest livestream shopping platform in North America and Europe, we're on a mission to bring people together through the things they love. Our platform offers a unique blend of live auctions, interactive experiences, and a vast marketplace featuring everything from fashion and beauty to electronics, collectibles, and more.
We're a remote co-located team with hubs across the US, UK, Ireland, Poland, and Germany, and we're growing rapidly. To support our expansion, we're seeking forward-thinking problem solvers to join our Customer Experience team. As a Customer Experience Agent, you'll play a critical role in driving the best possible user experience through process improvement, order management, and problem-solving.
About the Role
As a Customer Experience Agent at Blithequark, you'll be the face of our company, interacting with buyers and sellers to ensure a positive experience. Your primary goal will be to make sure our customers receive their products as quickly as possible and resolve any issues that may arise. You'll be an expert in our products, processes, and systems, working closely with other departments to troubleshoot and resolve open questions.
Key Responsibilities:
- Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience.
- Resolve customer issues regarding payments, orders, shipments, and general questions in a timely and high-quality manner.
- Become an expert in Blithequark's products, processes, and systems to drive positive outcomes for our users.
- Collaborate with other departments to troubleshoot, research, and resolve open questions.
- Seek out opportunities to eliminate repeat contacts and improve the overall customer experience.
Who We're Looking For
At Blithequark, we value individuals with a growth mindset, a low ego, and a passion for delivering exceptional customer experiences. If you're a hungry individual looking to jump-start your career in a fast-paced environment, we want to hear from you. Here's what we're looking for:
Essential Qualifications:
- Open to working overnight shifts from 10pm - 7:00am PST.
- 2+ years of support experience handling email and/or chat services.
- Weekend availability required.
- Understanding of ecommerce and marketplace operations.
- Experience with customer-facing systems like Zendesk, Kustomer, or Intercom.
- Obsession with customers and a customer-first mentality.
- Proactive problem-solver and process-improver.
Preferred Qualifications:
- Knowledge of collectibles.
- Bachelor's degree or college experience.
- Previous start-up experience.
What We Offer
At Blithequark, we're committed to providing our team members with a supportive and inclusive work environment. Here are some of the benefits and perks we offer:
Compensation:
- $24.04/hour to $28.85/hour + benefits + equity.
Benefits:
- Flexible time-off policy and holiday pay for working company-wide holidays.
- Health insurance options, including medical, dental, and vision.
- Work-from-home support.
- Home office setup allowance.
- Monthly allowance for cell phone and internet.
- Care benefits.
- Monthly allowance for food and wellness.
- Annual allowance towards childcare.
- Lifetime benefit for family planning, such as adoption or fertility expenses.
- Retirement: 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and pension plans internationally.
- Monthly allowance to dogfood the app.
- Parental leave: 16 weeks of paid parental leave + one month gradual return to work.
Team Dynamics and Work Environment
As a remote co-located team, we operate out of hubs within the US, UK, Ireland, Poland, and Germany. Team members in this role are required to be within commuting distance of our Phoenix, AZ hub. We're a diverse and inclusive company that values different skills and experiences. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different perspectives represented within our workforce.
Career Growth Opportunities and Learning Benefits
At Blithequark, we're committed to helping our team members grow and develop their skills. We offer opportunities for career advancement, training, and mentorship. Our team members are encouraged to take ownership of their work and contribute to the company's growth and success.
Why Join Blithequark?
If you're looking for a challenging and rewarding role in a fast-paced ecommerce environment, we want to hear from you. At Blithequark, we're passionate about building a community of like-minded individuals who share our values and vision. We're committed to providing our team members with a supportive and inclusive work environment, opportunities for growth and development, and a competitive compensation package.