Experienced Full-Time Evening Customer Care Associate - Healthcare Navigation and Support with 10% Rate Differential at Blithequark

Join the Award-Winning Team at Blithequark

Blithequark is a leading provider of health advocacy, navigation, well-being, and integrated benefits programs, dedicated to making healthcare easier for our members. We're seeking a compassionate and customer-focused Evening Customer Care Associate to join our team. As a work-from-home associate, you'll play a vital role in providing guidance, direction, and support to our valued members as they navigate the healthcare system.

About Blithequark

At Blithequark, we're passionate about helping people every single day. Our employees enjoy a supportive and friendly work environment, with opportunities for growth and development. We're proud to have received numerous awards and recognition for our excellence in customer service, including:

• Excellence in Customer Service Awards: Organization of the Year (Small) - 2024
• Stevie Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner - 2024
• #95 in the 2024 'Fortune 100 Best Companies to Work For' in the USA by Great Places to Work (GPTW)

Job Summary

As an Evening Customer Care Associate at Blithequark, you'll be responsible for:

• Answering a variety of incoming calls from members regarding their healthcare questions and other inquiries
• Building rapport with callers using a friendly, courteous, and professional manner
• Verifying and collecting demographics and updating systems as necessary
• Determining and executing the best resolution to assist the member based on their needs or requests
• Connecting members to appropriate areas both internally and externally
• Managing tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers, and other vendors
• Performing other duties and projects as assigned by management

Your Success

At Blithequark, we're invested in your success. We offer:

• Comprehensive new-employee training program to help you develop the knowledge and skills needed for success in your role
• All work equipment and technology to support your work-from-home role
• Ongoing support and guidance from our experienced management team

Benefits and Compensation

We offer a total rewards package that includes:

• Robust Medical coverage
• Dental & Vision benefits
• Tuition assistance
• 401(k) savings plan with company match
• Paid time off (PTO)
• Paid holidays
• Employee Assistance Programs and Wellness Programs

Hourly rate starting at $16.00, with a 10% rate differential for evening shifts.

Hours and Shifts

This position is full-time (40 hours/week), Monday - Friday, with two evening shifts available:

• 1:00 to 9:30 pm EST
• 1:30 to 10:00 pm EST

Occasional overtime may be required.

Requirements

To be successful in this role, you'll need:

• High School Degree or GED required
• Associate's degree with major course work in business administration, liberal arts, public health, healthcare management, or a related field preferred
• Customer Service experience preferred
• Strong Communication skills
• Problem-solving/issue resolution skills
• Multitasking skills

What We Offer

At Blithequark, we're committed to creating a work environment that's supportive, inclusive, and rewarding. Our culture is built on:

• A passion for helping others
• A commitment to excellence in customer service
• A collaborative and team-oriented approach
• Opportunities for growth and development

How to Apply

If you're a motivated and compassionate individual who is passionate about making a difference in healthcare, we encourage you to apply for this exciting opportunity. Please submit your application through our website.

Don't miss this chance to join our award-winning team and start making a positive impact in the lives of our members!

Equal Opportunity Employer

Blithequark is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service and veteran status, physical or mental disability, or any other factor not related to job requirements. We respect and value diversity and are committed to the principles of Equal Employment Opportunity.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c)