Part Time Customer Advisor at blithequark - Shaping the Future of Telecommunications with Exceptional Customer Service

Join blithequark's Dynamic Team as a Part-Time Customer Advisor

Are you a seasoned professional with a wealth of life experience and a passion for delivering outstanding customer service? Do you possess excellent communication skills and the ability to navigate complex situations with ease? If so, we invite you to join blithequark's talented team as a Part-Time Customer Advisor, working 20 hours per week at our Cobalt Business Park location in Newcastle upon Tyne.

About the Role

As a Part-Time Customer Advisor at blithequark, you will play a critical role in shaping the future of telecommunications by providing exceptional customer service to our clients. You will work with customers to understand their needs, resolve issues, and identify opportunities to improve their overall experience. This is a fantastic opportunity to leverage your transferable skills, gained from various life experiences, to make a meaningful difference in the lives of our customers.

Key Responsibilities

• Respond to customer inquiries via phone, providing timely and effective solutions to their concerns.
• Listen actively to customers, empathizing with their needs and working collaboratively to achieve the best possible outcomes.
• Utilize your knowledge and expertise to resolve customer complaints and issues in a fair and professional manner.
• Identify opportunities to upsell or cross-sell relevant products and services, driving revenue growth and enhancing customer satisfaction.
• Maintain accurate records of customer interactions, ensuring that all relevant information is up-to-date and easily accessible.
• Participate in ongoing training and development programs to stay up-to-date on industry trends, products, and services.

Essential Qualifications

To succeed in this role, you will need:

• Excellent communication and interpersonal skills, with the ability to build rapport with customers from diverse backgrounds.
• A strong customer-centric approach, with a passion for delivering exceptional service and resolving complex issues.
• The ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
• A flexible and adaptable approach, with a willingness to learn and grow with the company.
• Basic knowledge of telecommunications products and services (training will be provided to enhance your knowledge and skills).

Preferred Qualifications

While not essential, the following qualifications and experience will be highly regarded:

• Previous experience in a customer-facing role, particularly in the telecommunications industry.
• A proven track record of achieving sales targets and driving revenue growth.
• Familiarity with CRM software and other customer management tools.
• Experience working in a team environment, with a strong ability to collaborate with colleagues to achieve shared goals.

What We Offer

At blithequark, we are committed to supporting our employees in achieving their career goals and maintaining a healthy work-life balance. As a Part-Time Customer Advisor, you will enjoy:

• A competitive starting salary of £12,535.33, rising to £12,843.13 after 8 months of service, plus uncapped commission opportunities.
• Discounts on EE and BT products, including mobile and broadband services, saving you hundreds of pounds every year.
• Opportunities for career growth and development, with support from our dedicated training team.
• A Season Ticket Travel Loan to help with your daily commute.
• Volunteering days to give back to your local community.
• Optional Private Healthcare and Dental benefits to protect you and your family.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and inclusive work environment. Our team is passionate about delivering exceptional customer service and is committed to supporting one another in achieving our goals. As a Part-Time Customer Advisor, you will be working in a fast-paced environment with a fixed shift pattern, Monday to Friday, 16:45-21:00. We understand that life can be unpredictable, and we are committed to supporting you in being successful, with flexible working arrangements and opportunities to schedule your own breaks.

Career Growth Opportunities

As a leading telecommunications company, blithequark is constantly evolving and growing. As a Part-Time Customer Advisor, you will have opportunities to develop your skills and expertise, taking on new challenges and advancing your career within the company. Our dedicated training team will support you in achieving your career goals, providing ongoing training and development programs to enhance your knowledge and skills.

Why Join blithequark?

By joining blithequark as a Part-Time Customer Advisor, you will become part of a talented team dedicated to shaping the future of telecommunications. You will have the opportunity to make a meaningful difference in the lives of our customers, while developing your skills and expertise in a dynamic and supportive work environment. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

Don't miss this chance to join our team and start your journey to a rewarding career at blithequark. Apply now and take the first step towards a brighter future!