Experienced Customer Service Consultant – Health and Wellness Programs at Blithequark

Join the Blithequark Team: Where Heart Meets Health

At Blithequark, we're dedicated to transforming the way healthcare is delivered. Our mission is to bring our heart to every moment of your health, making it more personal, convenient, and affordable. We're looking for compassionate and energetic Customer Service Consultants to join our team at ActiveHealth, a division of Blithequark. As a Customer Service Consultant, you'll be the first point of contact for our members, providing education, support, and resources to help them achieve their health and wellness goals.

About Blithequark and Our Culture

Blithequark is a leading healthcare company that's revolutionizing the way people access and experience healthcare. Our culture is built on a foundation of empathy, innovation, and teamwork. We believe that our employees are our greatest asset, and we're committed to providing a work environment that's supportive, inclusive, and rewarding. Our Heart At Work Behaviors guide our actions and decisions, ensuring that we deliver exceptional service and care to our members.

Job Summary

As a Customer Service Consultant at ActiveHealth, you'll play a critical role in delivering exceptional service to our members. You'll educate them about the programs and resources available to them, help them set and achieve their health goals, and provide support through inbound and outbound phone calls, as well as chat interactions. Your goal will be to provide a positive member experience that reflects the values of Blithequark.

Key Responsibilities:

• Educate members about programs available to them to promote wellness and healthy living
• Schedule appointments with nurses and coaches or group coaching events
• Educate members on company-sponsored incentives and review progress towards meeting their incentives
• Assist members with portal questions, including password resets, registration, navigation, and filling out health assessments
• Promote the mobile app and provide support to members
• Provide a positive member experience reflective of the Blithequark values

Requirements and Qualifications

Essential Qualifications:

• 2 years of experience in a customer service call center environment with inbound and outbound queues
• A personal high-speed broadband internet connection (100/25 mbps) with a direct connection using an ethernet cord (Wi-Fi is not permitted)
• Keyboarding skills with the ability to type 45 WPM with 95% accuracy
• Proficiency in Microsoft 365 (Outlook, Teams, One Drive)
• Ability to work in an online/telework environment

Preferred Qualifications:

• Experience promoting programs or telephonic sales
• Workforce management experience
• Avaya One X or comparable telephonic software knowledge
• Excellent communication skills, both verbal and written
• Experience supporting complex and nuanced work
• Ability to discern key points to assist with problem resolution
• Demonstrated ability to handle multiple assignments competently, accurately, and efficiently
• Ability to follow direction, multi-task, and adapt to change

What We Offer

Compensation and Benefits:

The typical pay range for this role is $18.50 - $31.72 per hour. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors. This position is eligible for a Blithequark bonus, commission, or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. We offer a full range of medical, dental, and vision benefits. Eligible employees may enroll in our 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. We provide a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits. Blithequark also offers numerous well-being programs, education assistance, free development courses, a Blithequark store discount, and discount programs with participating partners.

Time Off and Holidays:

As a Blithequark employee, you'll enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. The number of paid holidays, sick time, and other time off are provided consistent with relevant state law and company policies.

Why Join Blithequark?

At Blithequark, we're committed to creating a work environment that's supportive, inclusive, and rewarding. Our employees are self-disciplined, hardworking, curious, trustworthy, humble, and truthful. They make choices according to what's best for the team, and they live for opportunities to collaborate and make a difference. By joining our team, you'll become part of a dynamic and innovative organization that's making a positive impact in the healthcare industry.

How to Apply

If you're a compassionate and energetic individual who's passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application by October 18, 2024. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.

Don't miss this opportunity to join the Blithequark team and make a difference in the lives of our members. Apply today and start your journey with us!