Experienced Customer Service Representative for Telephone Assistance and Member Support – Transforming Healthcare with Compassion and Excellence at blithequark

Introduction to blithequark and Our Mission

At blithequark, we are driven by a singular purpose: to bring our heart to every moment of health. This guiding principle underscores our commitment to delivering human-centric healthcare that is both personal and transformative. As a leader in the healthcare industry, blithequark is dedicated to making healthcare more accessible, convenient, and affordable for all. Our brand, with heart at its core, sends a powerful message about the importance of how we deliver our services, not just what we deliver. If you are passionate about making a difference in people's lives and are looking for a career that offers both challenge and fulfillment, then join us at blithequark as a Customer Service Representative.

Our Heart At Work Behaviors

At blithequark, we empower every member of our team to play a vital role in transforming our culture and driving innovation. Our Heart At Work Behaviors are designed to support our purpose and ensure that everyone feels valued and empowered. We believe that by working together with heart, we can accelerate our ability to deliver solutions that make healthcare more personal, convenient, and affordable. As a Customer Service Representative at blithequark, you will be an integral part of this mission, providing exceptional support to our members and providers through telephone assistance.

Position Summary

We are seeking a highly skilled and compassionate Customer Service Representative to join our team in Princeton, NJ. As a Member Service Representative, you will be responsible for providing telephone assistance to blithequark Medicaid members and providers, addressing a wide range of inquiries, including eligibility, provider changes, and requests for ID cards. Your goal will be to deliver an excellent experience to our callers every time, ensuring that they feel supported and valued. The initial training schedule will be 8:30 AM - 5:00 PM EST, Monday through Friday, for the first six weeks, followed by a production schedule of 8:30 AM - 5:00 PM EST, Monday through Friday. You must live within 50 miles of Princeton, NJ, and be able to commute to the office when necessary due to technical issues.

Key Responsibilities

• Answering incoming member and provider calls and responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits, and programs.
• Providing exceptional customer service, ensuring that all callers feel valued and supported.
• Meeting performance standards, attendance requirements, and call quality goals.
• Working from home with high-speed internet connectivity via an ethernet cable (Wi-Fi is not permitted) and utilizing company-provided equipment and training.

Required Qualifications

To be successful in this role, you must possess the following qualifications:

• Ability to communicate effectively with members and providers, both orally and in written form.
• High school diploma or equivalent GED.
• Ability to work from home and demonstrate self-sufficiency.
• Ability to commute to the office in Princeton, NJ, when unable to work from home due to prolonged technical problems.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience working remotely in a call center setting.
• Experience with Medicaid and Medicare.

Skills and Competencies

To excel in this role, you should possess the following skills and competencies:

• Strong customer service skills, with the ability to empathize with callers and provide personalized support.
• Excellent communication and interpersonal skills, with the ability to work effectively with members, providers, and internal stakeholders.
• Ability to work in a fast-paced environment, prioritizing multiple tasks and managing time effectively.
• Strong problem-solving skills, with the ability to analyze issues and provide effective solutions.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to a range of training and development opportunities, including:

• Comprehensive training programs to enhance your skills and knowledge.
• Opportunities for career advancement and professional growth.
• Access to free development courses and education assistance programs.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. Our company culture is built on the principles of compassion, excellence, and integrity, and we strive to create a workplace where everyone feels valued and empowered. As a Customer Service Representative, you will be part of a dynamic and dedicated team that is passionate about making a difference in people's lives.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including a pay range of $17.00 - $34.15 per hour. In addition to your compensation, you will enjoy a range of perks and benefits, including:

• A full range of medical, dental, and vision benefits.
• Eligibility to enroll in our 401(k) retirement savings plan and Employee Stock Purchase Plan.
• A fully-paid term life insurance plan and short-term and long-term disability benefits.
• Numerous well-being programs, education assistance, and free development courses.
• A CVS store discount and discount programs with participating partners.
• Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.

Conclusion

If you are a compassionate and skilled customer service professional looking for a career that offers both challenge and fulfillment, then join us at blithequark as a Customer Service Representative. With our commitment to transforming healthcare and making a difference in people's lives, you will be part of a dynamic and dedicated team that is passionate about delivering exceptional support to our members and providers. Apply today to take the first step in an exciting and rewarding career with blithequark!