Financial Care Specialist I (Customer Service) – Delivering Exceptional Patient Experience at blithequark

Are you passionate about delivering outstanding customer service and making a meaningful impact in the lives of patients? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark, a leading healthcare organization renowned for its commitment to excellence and innovation. At blithequark, we're dedicated to providing the highest-quality medical care to our patients, and we're seeking a highly skilled Financial Care Specialist I (Customer Service) to join our team. As a member of our Patient Financial Services department, you'll play a critical role in ensuring that our patients receive exceptional care and support throughout their financial journey.

What You'll Be Doing

As a Financial Care Specialist I (Customer Service), you'll work under general supervision and follow established practices, policies, and guidelines to provide patient relations support to our Patient Financial Services team. Your key responsibilities will include:

• Identifying, analyzing, resolving, and responding to customer inquiries, concerns, and issues in a timely and effective manner
• Following up on accounts to ensure payment and resolution, working independently to achieve maximum customer satisfaction
• Demonstrating advanced knowledge in specialized functions, including revenue cycle management, payor contracts, and CSMC billing and collections policy and practices
• Cross-training in other revenue cycle functions and providing back-up coverage as needed
• Applying detailed knowledge of hospital and department policies, procedures, and core patient accounting systems
• Effectively monitoring assigned work queues and workload, ensuring resolve of accounts in a timely and accurate manner
• Adhering to documentation standards, accurately using activity codes, and maintaining acceptable levels of speed and accuracy
• Completing all necessary research and account follow-up activities to resolve inquiries and/or customer complaints
• Responding to patient, insurance company, and other authorized third-party inquiries, including return of calls and research needed to bring account to final resolution
• Negotiating and documenting payment plans within established policies
• Achieving timely and accurate account collection for hospital and professional services
• Maintaining A/R per department protocol, reviewing accounts on a continuing basis, and referring uncollectible accounts to collection agency or attorney on a timely basis

Essential Qualifications

* High School Diploma/GED required; Associate's degree in business administration or a related major or college-level courses in finance, business, or health insurance preferred

• A minimum of 1 year of hospital billing or professional billing and/or collection experience with customer service and call center experience required

Why Work at blithequark?

At blithequark, we're committed to creating a dynamic, inclusive environment that fuels innovation and excellence. Our accomplished staff reflects the culturally and ethnically diverse community we serve, and we take pride in hiring the best employees. Our outstanding benefits package includes:

• Competitive compensation
• Comprehensive health and dental insurance
• Paid vacation
• 403(b) retirement plan
• Opportunities for career growth and professional development

Work Environment and Culture

Our Patient Financial Services department is a fast-paced, dynamic environment where no two days are ever the same. We're committed to delivering exceptional patient experience, and we're seeking a highly skilled Financial Care Specialist I (Customer Service) to join our team. As a member of our team, you'll have the opportunity to work with a diverse group of professionals who share your passion for delivering outstanding customer service.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their careers. We offer a range of learning benefits, including:

• Comprehensive training programs
• Mentorship opportunities
• Professional development workshops
• Career advancement opportunities

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Base pay: $24.34 - $36.51
• Overtime status: NONEXEMPT
• Primary shift: Day
• Shift duration: 8 hours

How to Apply

If you're passionate about delivering exceptional patient experience and making a meaningful impact in the lives of patients, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now!

Join Our Team

At blithequark, we're committed to creating a dynamic, inclusive environment that fuels innovation and excellence. We're seeking a highly skilled Financial Care Specialist I (Customer Service) to join our team and help us deliver exceptional patient experience. If you're passionate about customer service and making a meaningful impact in the lives of patients, we invite you to join our team and be a part of something amazing. Apply for this job