Experienced Full Stack Customer Service Representative – Utility Services and Renewable Energy Solutions

Join the Team at blithequark: Sustaining Energy and Water for Life

At blithequark, we're passionate about making a difference in the lives of our customers and the communities we serve. Our purpose is clear: sustaining energy and water for life. We're a growing renewable energy and utility company with a strong commitment to delivering clean energy and water solutions. With over $15 billion in assets across North America and internationally, we're dedicated to providing regulated electricity, water, and natural gas utility services to over 1 million customer connections.

About Our Company Culture

At blithequark, we value teamwork, trust, and continuous learning. Our inclusive environment fosters growth and development, allowing our employees to flourish and achieve their goals. We're entrepreneurial, creative, and outcome-focused, with a strong emphasis on rewarding both the outcome and how we achieve it. Our culture is built on the principles of respect, diversity, and inclusion, and we're committed to creating a safe, healthy, and respectful work environment for all employees.

Job Summary

We're seeking an experienced Customer Service Representative to join our team at blithequark. As a Customer Service Specialist, you'll be responsible for providing prompt, accurate, and professional service to internal and external customers. You'll handle complex customer situations, assist with special projects, training, and coaching, and perform other duties as assigned. If you're passionate about delivering exceptional customer service and want to be part of a dynamic team, we encourage you to apply.

Key Responsibilities

• Review applications, collect deposits, process credits/misc charges, code accounts, and track new services
• Assist in the walk-in site as needed
• Handle difficult customer issues and provide assistance to field personnel, field managers, and other departments as needed
• Maintain accurate customer records and schedule follow-up on payment arrangements for delinquent accounts
• Coordinate disconnections for non-payment and schedule re-connects
• Demonstrate effective communication skills, developing positive customer relations, and anticipating, identifying, and responding to customer needs
• Ensure all working practices are compliant with blithequark's policies, procedures, and regulatory rules

Essential Qualifications

• High school diploma or equivalent required; associate's degree preferred
• Proficiency in using computer systems and accounting or billing software
• Minimum of 3 years of call center or customer service experience
• Experience with electronic data storage processes
• Valid driver's license

Preferred Qualifications

• Experience in the utility or renewable energy industry
• Knowledge of regulatory rules and policies
• Certifications or training in customer service or a related field

Skills and Competencies

• Excellent written and verbal communication skills
• Ability to set priorities, plan, and coordinate work activities
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong attention to detail and accuracy

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to the growth and development of our employees. We offer a range of benefits and opportunities, including:

• Company-funded pension program
• 401(k) with company match
• Full insurance benefits (health, dental, vision, life)
• Collaborative environment with flexible working policy
• Share purchase/match plan
• Defined contribution savings plan
• Top Talent Program
• Volunteer paid days off
• Employee Assistance Program
• Achievement fund

Work Environment and Company Culture

At blithequark, we're proud of our company culture and work environment. We offer:

• A collaborative and inclusive work environment
• Flexible working policy
• Opportunities for growth and development
• A strong commitment to diversity, equity, and inclusion

Compensation and Benefits

We offer a competitive salary and benefits package, including:

• $22.28 per hour
• 40 hours per week
• Benefits package, including 401(k), dental insurance, health insurance, and vision insurance
• Paid time off
• On-the-job training

How to Apply

If you're excited about this opportunity and want to join our team at blithequark, please apply today. We're an equal opportunity employer and value diversity, equity, and inclusion. We encourage all qualified candidates to apply, regardless of their background or experience.

Don't miss this opportunity to be part of a dynamic team and make a difference in the lives of our customers. Apply now and start your career at blithequark!