Experienced Customer Experience Chatroom Operator – Humanized Conversations & Conversion Improvement

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two conversations are the same? If so, we invite you to join our dynamic team at blithequark as an Experienced Customer Experience Chatroom Operator. In this role, you'll play a critical part in shaping the future of conversational outreach, leveraging your expertise to drive meaningful conversations and conversion improvements for our clients.

About blithequark

blithequark is a leading provider of AI-powered conversational outreach solutions, empowering enterprises to connect with consumers through human-like two-way texting, scheduled calling, and voicemail messages. Our proprietary natural language processing model has handled over half a billion humanized conversations, enabling us to deliver automation at a scale unmatched by competitors. With a focus on empowering enterprises to capture intent and drive meaningful conversations, blithequark has experienced rapid growth since its founding in 2016. We're now seeking talented individuals to join our team and accelerate the next era of growth and expansion.

Job Overview

As an Experienced Customer Experience Chatroom Operator, you'll be part of our Conversion Improvement team, working from home to handle top clients and use cases. This role requires customer service-driven individuals who are quick on their feet, empathetic, and adept at handling unexpected conversations. You'll be responsible for reading consumer responses, responding contextually, and categorizing them appropriately, maintaining a 98%+ accuracy rate in your responses. Your work will inform our natural language model, making your accuracy of utmost importance.

Key Responsibilities

* Quickly and accurately respond to inbound messages via our chat room to leads regarding questions or concerns around the product or service, utilizing point and click frequently asked questions canned responses.

• Create responses ad-hoc that are both relevant, appropriate, and compliant to the records industry and vertical.
• Escalate conversations to leadership when needed.
• Document frequently asked questions for continual improvement.
• Add relevancy to canned responses.
• Maintain 98% or above accuracy in response handling.
• Maintain a Replies per Hour rate of 60 replies per hour worked.
• Other projects as assigned.

Essential Qualifications

* Experience in a Customer Service Chatroom environment.

• Experience with writing responses to consumers in a real-time, chat-based environment.
• Familiarity with verticals like Automobile Insurance, Health Insurance, Prescription Drug Plans.
• Professionalism in all interactions.
• Exceptional attention to detail, high standard of excellence/perfection.
• Comfortability on a computer, advanced typing skills (cannot hunt and peck).
• Good grammatical, spelling, and logic skills. Free typed response must be grammar checked and spell checked.
• Exceptional verbal, communication, and written skills.
• Reliable and responsible to a designated schedule.
• Must have reliable strong internet/WiFi.

Preferred Qualifications

* College Degree.

• Experience with natural language processing or conversational AI.

Core Values

At blithequark, we live by four core values that guide our daily actions and decisions:

• Lean: We strive for a balance between administration and action, avoiding overcomplication and unnecessary tasks. We implement streamlining methods to existing processes to stay lean and efficient.
• Passion: We express our passion daily by taking on additional projects and roles to help teams outside our own, while maintaining our individual workload. We understand that our actions enable our clients' success and strive to make a positive impact.
• Happiness: We find balance in both our personal and work lives, participating in group and team activities as we see fit. We prioritize overall wellness programs and benefits to support our team members' well-being.
• Improve: We never accept the status quo and continuously seek ways to innovate and improve our processes. We bring improvements to leadership and strive to make a positive impact on our daily working experience, our teammates, and our clients.

Career Growth Opportunities & Learning Benefits

At blithequark, we believe in investing in our team members' growth and development. As an Experienced Customer Experience Chatroom Operator, you'll have opportunities to:

• Develop your skills in conversational AI and natural language processing.
• Take on additional projects and roles to expand your expertise.
• Collaborate with cross-functional teams to drive innovation and improvement.
• Participate in training and development programs to enhance your skills and knowledge.

Work Environment & Company Culture

As a remote team member, you'll enjoy the flexibility to work from home while still being part of a dynamic and supportive team. We prioritize our team members' well-being and offer benefits such as:

• Flexible work arrangements.
• Telecommute possibility.
• Overall wellness programs.
• Additional benefits to support your personal and professional growth.

Compensation, Perks, & Benefits

We offer a competitive compensation package, including:

• A salary range of $40,000 - $60,000 per year, depending on experience.
• Benefits such as health insurance, retirement plans, and paid time off.
• Opportunities for professional growth and development.
• A dynamic and supportive work environment.

How to Apply

If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you! Apply for this job