Experienced Investigation Specialist – Fulfillment by blithequark Support Operations
Are you a detail-oriented and analytical individual with a passion for problem-solving? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark's Fulfillment by blithequark Support Operations team as an Investigation Specialist. In this role, you will play a critical part in ensuring the success of our sellers by providing world-class support and resolving financial-related inquiries in a fair and consistent manner.
About blithequark
blithequark is a leading e-commerce company that has revolutionized the way people shop and live. Our mission is to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online. With a strong focus on innovation, customer obsession, and long-term thinking, we continue to push the boundaries of what is possible in the world of e-commerce.
About Fulfillment by blithequark
Fulfillment by blithequark (FBA) is a growing business that leverages blithequark's world-class capabilities in ordering, fulfillment, transportation, and customer service to provide a low-cost alternative for sellers to fulfill their orders. By leveraging our current scale and supply chain, FBA enables sellers to rapidly grow their business while providing customers with a seamless and convenient shopping experience.
Key Responsibilities
As an Investigation Specialist in FBA's Support Operations team, you will be responsible for:
- Running investigations and manual research on reimbursement requests related to losses occurred during FBA processes following Standard Operating Procedures (SOPs) to determine an accurate seller-facing decision.
- Leveraging appropriate operational tools to deep dive and demonstrating expertise in handling end-to-end processes and related tools.
- Communicating effectively internally with respective teams and externally with sellers sharing the outcomes of the investigations (email/ticketing only, no phones, in two languages).
- Analyzing data and then applying critical thinking to make judgments; may use SQL queries.
- Escalating when actions needed deviate from defined SOPs.
- May identify process improvement opportunities (enhancements and pain points) at process/function level.
- May be involved in testing new tools/processes and recommending improvements.
- Success is determined by achieving productivity, quality, accuracy, and utilization metrics.
Locations
We are open to hiring candidates to work out of one of the following locations:
- Bratislava, Slovakia
- Barcelona, Spain
- Madrid, Spain
Basic Qualifications
* Fluent English and intermediate Spanish
- Experience with Microsoft Office, including Outlook, Word, and Excel
- Please note that this role requires relocation to Bratislava, Slovakia, and we can offer a relocation incentive of 1000€ as per eligibility.
Preferred Qualifications
* Excellent communication and comprehension skills
- Exceptional analytical and data gathering skills
- Experience in a production environment and proven track record of achieving productivity and quality targets.
- Previous experience in a contact center environment.
- Experience in problem-solving, including the ability to recognize non-obvious patterns.
- Experience in prioritizing multiple tasks of competing priority with the ability to meet deadlines.
- A strong attention to detail and the ability to work independently in a fast-paced and rapidly changing environment.
- Demonstrated positive, results-oriented attitude.
- Excellent team player capable of learning and sharing knowledge in a team environment.
What We Offer
* Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Access to cutting-edge technology and tools
- Flexible work arrangements to support work-life balance
Why Join blithequark?
* We are an equal opportunities employer and believe passionately that employing a diverse workforce is central to our success.
- We make recruiting decisions based on your experience and skills.
- We value your passion to discover, invent, simplify, and build.
- Protecting your privacy and the security of your data is a longstanding top priority for blithequark.
How to Apply
If you are a motivated and detail-oriented individual with a passion for problem-solving, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience.
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