Bilingual CSR's Needed (Remote Opportunity After Training)
Job Description: We are seeking dependable and detail-oriented Customer Service Representatives to support inbound inquiries from recipients of government benefit programs. In this role, you will provide clear, accurate, and respectful assistance regarding account status, eligibility, and general benefit information. This position offers a path to remote work based on individual performance and attendance. Job Title: Call Center Customer Service Representative (Remote Eligible After Training) Location: Albany, NY 12205 Job Type: Full-time | On-site during training | Remote eligible post-training Pay: During Training (3.5 weeks):
- $15.50/hour non-bilingual
- $16.00/hour for bilingual candidates
Post-Training:
- $16.00/hour non-bilingual
- $16.50/hour for bilingual candidates
- Opportunity to earn up to $22.50/hour through the performance-based ABC Program
Training Schedule (On-Site):
- Duration: 3.5 weeks
- Hours: Monday to Friday, 9:30 AM – 5:30 PM
- Breaks: One 30-minute lunch and two 10-minute breaks
Post-Training Schedule:
- Hours: Monday to Friday, between 8:00 AM – 7:00 PM (40 hours/week)
- Weekends Off: Saturday and Sunday
Key Responsibilities:
- Answer inbound calls from individuals receiving government assistance
- Provide accurate and concise information regarding account status and benefits
- Handle confidential information with professionalism and compliance
- Meet performance benchmarks, including a goal of 5 calls per hour after 6 months
- Demonstrate reliability and commitment to attendance, especially during training
- Maintain a courteous and empathetic approach with all callers
Additional Details:
- Remote Work Eligibility: Based on performance after training
- Work Location During Training: 2 Computer Drive South, Albany, NY 12205
- Dress Code: Casual (no shorts or sweatpants)
- Start Requirements: May begin employment pending background check and drug screen
- Compensation Process: Paid through FEPS
Why Join Our Team?
- Make a direct impact by supporting those receiving critical government benefits
- Bilingual pay incentives available
- Opportunity to earn up to $22.50/hour through the performance-based ABC Program
- Stable weekday schedule with weekends off
- Career growth potential with remote flexibility
Apply today to be part of a mission-driven team making a real difference in people’s lives. Company DescriptionThroughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries. MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations. We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com Get started on your career journey today! Apply to become a part of the MMC Team! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Apply tot his job Apply To this Job