Experienced Digital Coach and Retail Leader – Driving Business Growth and Customer Satisfaction in a Dynamic Retail Environment

Introduction to Walmart and the Role

At Walmart, we are driven by a mission to help people save money so they can live better. This mission is the foundation for every decision we make, from responsible sourcing to sustainability and everything in between. As a Digital Coach in our Shakopee, MN location, you will play a critical role in shaping the future of retail, tech, merchandising, finance, and hundreds of other industries, all while affecting the lives of millions of customers worldwide. Your work will make an impact every day, and we are excited to have you join our team.

Job Summary

As a Digital Coach, you will lead and develop teams effectively by teaching, training, and actively listening to associates. You will tour stores, provide feedback, communicate and collaborate with all levels of associates regarding store operations, utilize technology, business initiatives, merchandising, and company direction. You will introduce and lead company change efforts, provide clear expectations and guidance to implement business solutions, and communicate business objectives to teams effectively. Your role will be critical in driving the financial performance and sales of the designated store area, ensuring exceptional customer service standards, and providing supervision and development opportunities for hourly associates.

Key Responsibilities

• Lead and develop teams effectively by teaching, training, and actively listening to associates
• Tour stores and provide feedback (Tour-to-Teach) to ensure operational excellence
• Communicate and collaborate with all levels of associates regarding store operations, technology, business initiatives, merchandising, and company direction
• Introduce and lead company change efforts to drive business growth and improvement
• Provide clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively
• Drive the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing and assisting in budgeting, forecasting, and controlling expenses
• Ensure exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives, and ensuring customer needs, complaints, and issues are successfully resolved
• Provide supervision and development opportunities for hourly associates by hiring, training, and mentoring associates, assigning duties, setting clear expectations, providing associate recognition, and communicating expectations consistently and effectively

Essential Qualifications

To be successful in this role, you will need to have the following essential qualifications:

• 2 years of college; OR 1 year's retail experience and 1 year's supervisory experience; OR 2 years' general work experience and 1 year's supervisory experience
• Ability to lead and develop teams effectively, communicate and collaborate with all levels of associates, and drive business growth and improvement
• Strong analytical and problem-solving skills, with the ability to review and evaluate P&L statements, manage and assist in budgeting, forecasting, and controlling expenses
• Excellent customer service skills, with the ability to follow and demonstrate the One Best Way (OBW) service model, manage and support customer service initiatives, and ensure customer needs, complaints, and issues are successfully resolved

Preferred Qualifications

While not required, the following preferred qualifications will be an asset in this role:

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
• General work experience supervising 5 or more direct reports, to include the responsibility of performance management, mentoring, hiring, and firing

Skills and Competencies

To be successful in this role, you will need to have the following skills and competencies:

• Strong leadership and team development skills, with the ability to lead and develop teams effectively
• Excellent communication and collaboration skills, with the ability to communicate and collaborate with all levels of associates
• Strong analytical and problem-solving skills, with the ability to review and evaluate P&L statements, manage and assist in budgeting, forecasting, and controlling expenses
• Excellent customer service skills, with the ability to follow and demonstrate the One Best Way (OBW) service model, manage and support customer service initiatives, and ensure customer needs, complaints, and issues are successfully resolved
• Ability to work in a fast-paced environment, with the ability to prioritize tasks and manage multiple projects simultaneously

Career Growth Opportunities and Learning Benefits

At Walmart, we are committed to helping our associates grow and develop in their careers. As a Digital Coach, you will have access to a range of career growth opportunities and learning benefits, including:

• Comprehensive training programs, including Academy trainings and Open Door trainings
• Opportunities for advancement, including promotions to senior leadership roles
• Access to education assistance programs, including tuition reimbursement and online courses
• Opportunities to develop new skills and competencies, including leadership and management skills

Work Environment and Company Culture

At Walmart, we are proud of our company culture, which is built on a foundation of respect, integrity, and inclusivity. As a Digital Coach, you will be part of a dynamic and supportive team, with access to a range of benefits and perks, including:

• A comprehensive benefits package, including medical, dental, and vision coverage
• A 401(k) plan, with company match
• Opportunities for flexible scheduling and remote work
• Access to exclusive discounts and perks, including discounts on Walmart merchandise and services

Compensation, Perks, and Benefits

As a Digital Coach at Walmart, you can expect a competitive salary and benefits package, including:

• A comprehensive benefits package, including medical, dental, and vision coverage
• A 401(k) plan, with company match
• Opportunities for flexible scheduling and remote work
• Access to exclusive discounts and perks, including discounts on Walmart merchandise and services
• A range of other benefits and perks, including paid time off, parental leave, and education assistance programs

Conclusion

If you are a motivated and experienced retail leader, with a passion for driving business growth and customer satisfaction, we encourage you to apply for this exciting opportunity. As a Digital Coach at Walmart, you will be part of a dynamic and supportive team, with access to a range of career growth opportunities and learning benefits. Don't miss out on this chance to join our team and make a real impact on the lives of millions of customers worldwide. Apply today!