Experienced Behavioral Health 24/7 Clinical Navigation & Support Care Manager - Evernorth Health Services - Work from Home Opportunity with Cigna
Join Our Dynamic Team at Cigna and Revolutionize Behavioral Health Care
At Cigna, we're on a mission to improve the health and well-being of individuals around the world. As part of The Cigna Group, Evernorth Health Services is at the forefront of creating innovative pharmacy, care, and benefit solutions. We're seeking a highly skilled and compassionate Behavioral Health 24/7 Clinical Navigation & Support Care Manager to join our team and help shape a culture of service excellence in behavioral health care.
About the Role
This is an exciting opportunity to be part of a newly formed team that combines 24/7 Crisis, Triage & After Hour services with EAP Telephonic services and Confide clinicians. As a Behavioral Health 24/7 Clinical Navigation & Support Care Manager, you will play a critical role in delivering a personalized navigation experience that is seamless, efficient, and heartfelt. You will work closely with customers, providers, and internal stakeholders to ensure that individuals receive the right care at the right time.
Key Responsibilities
- Conduct clinical case assessments, crisis risk assessments, and provide clinically appropriate referrals for care and treatment
- De-escalate crisis situations and develop safety plans
- Utilize clinical expertise, professional judgment, and best practices to determine biopsychosocial needs
- Provide customers with solutions, next steps, and assistance with navigating access to care
- Perform research for community and educational resources to support customers' journeys
- Educate customers about their benefit plan coverage and how to access care via digital applications and platforms
- Partner with peers and leaders to promote a culture of change and support all parties through the change process
- Demonstrate agility, flexibility, and excellent clinical judgment in a fast-paced environment
- Exemplify diplomacy with customers and providers who may not be receptive to the information shared
- Understand and adhere to confidentiality and privacy regulations
- Demonstrate excellent verbal and written communication skills
Essential Qualifications
To be successful in this role, you will need:
- A Master's degree or PhD in a mental health field (LPC, LMHC, LCSW, LMFT, Psych RN, or LP) with current independent licensure in the state of employment
- 5+ years of post-licensure experience as a mental health and/or substance use clinician with demonstrated understanding of multiple therapeutic modalities, including brief therapy and managed care experience
- Knowledge and experience with Employee Assistance Programs (EAP)
- Proficient with multiple software and system applications
- Demonstrated ability to set priorities, manage time, and maintain organizational skills
- A passion for integrated healthcare approaches to improve physical and emotional functioning
Preferred Qualifications
- CEAP certification
- Knowledge and experience with the application of ASAM, MCG, and LOCUS/CALOCUS criteria
- Spanish speaking
What We Offer
At Cigna, we believe in supporting the whole health of our employees. As a Behavioral Health 24/7 Clinical Navigation & Support Care Manager, you will be eligible for:
- A competitive annual salary of $62,400 - $104,000, depending on relevant factors, including experience and geographic location
- An annual bonus plan
- A comprehensive range of benefits, including medical, vision, dental, and well-being and behavioral health programs
- 401(k) with company match
- Company-paid life insurance
- Tuition reimbursement
- A minimum of 18 days of paid time off per year and paid holidays
Work Environment and Company Culture
This is a work-from-home opportunity that requires a strong internet connection and a dedicated workspace. As a member of our team, you will be part of a dynamic and fast-paced environment that values flexibility, innovation, and collaboration. We are committed to creating a culture that supports the well-being and growth of our employees.
Career Growth Opportunities and Learning Benefits
At Cigna, we're committed to helping our employees grow and develop in their careers. As a Behavioral Health 24/7 Clinical Navigation & Support Care Manager, you will have opportunities to:
- Develop your clinical skills and expertise in a fast-paced and dynamic environment
- Collaborate with peers and leaders to shape the future of behavioral health care
- Participate in training and development programs to enhance your skills and knowledge
Why Join Us?
If you're a compassionate and experienced behavioral health professional looking for a new challenge, we want to hear from you. At Cigna, we're committed to making a positive impact on the lives of individuals around the world. Join our team and be part of a dynamic and innovative organization that is shaping the future of behavioral health care.