Access Optimization Analyst III

Description:

• Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare.
• Responsible for all front-end SOP’s and scripting.
• Act as an advocate for access projects across the system, identifying barriers to achieving operational excellence.
• Coordinate and implement change requests to the enterprise-wide EPIC systems to provide the best possible access process as well as integrate new physician practices into front end EPIC Systems.
• Coordinate and implement change requests to the enterprise-wide EPIC systems to provide the best possible access process as well as integrate new physician practices into front end EPIC Systems.
• A caregiver in this position works days from 8:00AM—5:00PM. One week of training will be on-site at Cleveland Clinic’s Administrative Campus. After training is complete, the caregiver will be working remotely.
• Be responsible for EPIC access projects, including planning, obtaining customer input and projecting resource requirements.
• Manage physician practice integration into front-end EPIC systems including discovery, design, testing, implementation and optimization.
• Analyze the impact to operational workflows, determine if requests are viable, and ensure requested changes conform to the Institute design.
• Lead internal communication to ensure EPIC design and build standardization while continuously improving access.
• Maintain the ongoing service relationship between the IT department and its direct application customer.
• Lead change requests and analyze all possible impacts that will result from the requested change.
• Verify Institute gatekeeper change approval and validate requested changes in production.
• Verify accuracy of questionnaire and/or decision tree flow after implemented change.
• Lead EPIC testing and validation efforts.
• Assess priority of requests based on urgency of need, time requirements, project constraints, user efficiency and training needs.

Requirements:

• Be responsible for EPIC access projects, including planning, obtaining customer input and projecting resource requirements.
• Manage physician practice integration into front-end EPIC systems including discovery, design, testing, implementation and optimization.
• Analyze the impact to operational workflows, determine if requests are viable, and ensure requested changes conform to the Institute design.
• Lead internal communication to ensure EPIC design and build standardization while continuously improving access.
• Maintain the ongoing service relationship between the IT department and its direct application customer.
• Lead change requests and analyze all possible impacts that will result from the requested change.
• Verify Institute gatekeeper change approval and validate requested changes in production.
• Verify accuracy of questionnaire and/or decision tree flow after implemented change.
• Lead EPIC testing and validation efforts.
• Assess priority of requests based on urgency of need, time requirements, project constraints, user efficiency and training needs.
• Make recommendations of best practices while proactively seeking new system functionality and technology.
• Work through complete project cycle from project identification through implementation.
• Analyze flow processes and recommend ways to reduce steps and increase efficiency using technology.
• Plan, schedule, and manage multiple projects.
• Bachelor’s Degree in Information Technology, Computer Science, Health Sciences, Healthcare Administration or a related field and four years of EPIC system experience in an outpatient setting (preferably in an academic medical center) or four years of experience supporting EPIC applications that includes optimizing OR a High School Diploma/GED and eight years of experience in IT or a related field OR an Associate’s Degree and six years of experience in IT or a related field
• EPIC Cadence Certification at proficiency level
• Three years of experience as an Access Optimization Analyst I or II (preferred)

Benefits:

• Read More Locations What began in Cleveland in 1921 has grown to include locations throughout, the U.S. and even other countries. For you, that means more opportunities to learn, grow and serve patients — while finding caring, thriving communities both at work and at home. Read More About Us Cleveland Clinic is a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education. Headquartered in Cleveland, Ohio, it was founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation. Cleveland Clinic has pioneered many medical breakthroughs, including coronary artery bypass surgery and the first face transplant in the United States. U.S. News & World Report consistently names Cleveland Clinic as one of the nation’s best hospitals in its annual “America’s Best Hospitals” survey. Among Cleveland Clinic’s 70,800 employees worldwide represent 140 medical specialties and subspecialties. Cleveland Clinic is a 6,500-bed health system that includes a 173-acre main campus near downtown Cleveland, 19 hospitals, more than 220 outpatient facilities, and locations in southeast Florida; Las Vegas, Nevada; Toronto, Canada; Abu Dhabi, UAE; and London, England. Read More Follow Us © 2025 Workday, Inc. All rights reserved.

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