Experienced Phone & Chat Specialist – Essential Healthcare Connection Support

At blithequark, we're on a mission to revolutionize the way we connect essential healthcare workers with facilities in need of their expertise. As a Phone & Chat Specialist, you'll play a vital role in facilitating this critical connection, ensuring that nurses and healthcare facilities can work together seamlessly to provide top-notch care. If you're passionate about delivering exceptional customer service, possess excellent communication skills, and thrive in a fast-paced environment, we want to hear from you!

About blithequark

blithequark is a leading provider of innovative solutions for the healthcare industry. Our team of dedicated professionals is committed to making a positive impact on the lives of patients, families, and healthcare workers. We're proud to be a part of this essential work and are seeking like-minded individuals to join our team.

Responsibilities

As a Phone & Chat Specialist, you'll be responsible for:

• Managing large volumes of inbound and outbound calls in a timely manner, ensuring that customers receive prompt and efficient service
• Handling multiple chat channels simultaneously, providing real-time support to customers
• Following established communication scripts to address various topics and concerns
• Identifying customers' needs, clarifying information, researching, and providing solutions or alternatives to meet their requirements
• Accessing company and client resources to accurately handle calls and provide expert support
• Performing data entry and customer service tasks with precision and attention to detail
• Navigating online platforms efficiently to access customer information and resources
• Working with customers to resolve requests and records related to shift sign-ups
• Identifying customers' needs, researching to determine if they have the necessary credentials, and communicating the results to customers
• Demonstrating flexibility and adaptability in a fast-paced environment, seamlessly transitioning between tasks and maintaining composure under pressure
• Maintaining punctuality and attendance, ensuring that you're available at your desk during scheduled hours
• Providing positive and professional interactions with customers, exceeding their expectations and building trust in blithequark's services
• Cross-training as requested to expand your skills and contribute to the team's success

Qualifications

To succeed in this role, you'll need:

• At least 1 year of customer service or customer support experience
• 1 year of previous call center or office background experience required
• Technical savvy and proficiency in navigating online platforms
• Previous remote work from home experience is a plus
• Quick learning abilities and the capacity to work independently
• Accurate typing skills, with a minimum of 35 words per minute
• Strong phone and verbal communication skills, with active listening abilities
• A background check that meets state and federal laws

Skills and Competencies

To excel in this role, you'll need to possess:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong problem-solving and analytical skills
• Proficiency in navigating online platforms and software applications
• Ability to work independently and as part of a team
• Flexibility and adaptability in a dynamic environment
• Strong attention to detail and accuracy in data entry and customer service tasks

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping you grow and develop your skills. As a Phone & Chat Specialist, you'll have opportunities to:

• Develop your customer service and communication skills in a dynamic environment
• Learn about the healthcare industry and the critical role that blithequark plays in connecting essential workers with facilities
• Expand your technical skills, including proficiency in online platforms and software applications
• Cross-train in other areas of the business to broaden your expertise and contribute to the team's success
• Participate in ongoing training and development programs to enhance your skills and knowledge

Work Environment and Company Culture

At blithequark, we're proud of our positive and supportive work environment. As a Phone & Chat Specialist, you'll enjoy:

• A dynamic and fast-paced work environment that's always challenging and engaging
• A team-oriented culture that values collaboration, communication, and mutual respect
• Opportunities to make a real difference in the lives of patients, families, and healthcare workers
• A comprehensive benefits package, including paid training, competitive compensation, and opportunities for career growth and development

Compensation, Perks, and Benefits

As a Phone & Chat Specialist, you'll enjoy:

• Starting pay of $14/hour, with shift differential (extra $1/hour for nights and weekends) and possible increase after 90 days pending attendance and performance
• Paid training program, including 3 weeks of comprehensive training from 9:00am-6:00pm, Monday-Friday (EST)
• Full-time status, with 40 hours of work per week
• Opportunities for career growth and development, including cross-training and ongoing training and development programs

Hardware and Software Requirements

To ensure that you have the necessary tools to succeed in this role, you'll need:

• A laptop or desktop computer with the following specifications:

+ Processor: Intel Core i5 5200 Series or greater + Memory: 8GB on Windows 8.1 / 10 64 bits + Screen Resolution: 1280x768 or higher, dual monitors required

• A USB headset
• Up-to-date antivirus software installed on the platform, with a recent scan completed
• Firewall enabled
• A stable internet connection with a minimum speed of 10 Mbps

How to Apply

If you're passionate about delivering exceptional customer service, possess excellent communication skills, and thrive in a fast-paced environment, we want to hear from you! Apply now to become a Phone & Chat Specialist at blithequark and join our team of dedicated professionals who are making a real difference in the lives of patients, families, and healthcare workers. Apply for this job