Experienced Customer Experience Analyst - United Airlines Work From Home Opportunity

Join the United Airlines Team: Connecting People, Uniting the World

United Airlines is a leading global airline that operates in hundreds of locations around the world, serving millions of customers and employing tens of thousands of people. Our mission is to connect people and unite the world, going beyond just transporting individuals from one place to another. We're committed to creating a diverse and inclusive workforce that uplifts and provides opportunities in the communities we serve. As we continue to grow, we're looking for talented individuals to join our team and help us achieve our vision of becoming the best airline in aviation history.

About the Role: Customer Experience Analyst

We're seeking an experienced Customer Experience Analyst to join our team, working from home with occasional office visits in Chicago. As a Customer Experience Analyst, you will play a critical role in analyzing customer feedback, identifying trends, and developing insights to inform business decisions. Your passion for enhancing customer experience, combined with your analytical skills and business acumen, will help drive our customer-centric strategy forward.

Key Responsibilities:

• Project Management: Effectively manage multiple projects, ensuring timely delivery and meeting customer expectations.
• Data Analysis: Analyze and generate insights from structured and unstructured data, identifying trends and areas for improvement.
• Collaboration: Collaborate with internal teams to review feedback, propose changes, and implement initiatives that drive a positive, consistent, and seamless customer experience.
• Reporting: Schedule and maintain trending reports and indicators for key business stakeholders, providing actionable insights to inform business decisions.
• Data Extraction: Extract data from various sources, perform ad-hoc reporting, and analyze data to inform business decisions.
• Analytics Systems: Manage and collaborate with third-party analytics systems to ensure output aligns with strategic objectives.

What We Offer:

At United Airlines, we're committed to providing an exceptional work environment and benefits package. As a valued employee, you'll enjoy:

• Competitive Salary: A competitive salary range of $32 to $40 per hour.
• Benefits Package: A comprehensive benefits package, including parental leave, 401k, and travel privileges.
• Diverse and Inclusive Culture: A culture that values diversity, inclusion, and employee engagement.
• Career Growth Opportunities: Opportunities for career growth and professional development.
• Flexible Work Arrangements: Flexible work arrangements, including work-from-home options.

Minimum Qualifications:

To succeed in this role, you'll need:

• Bachelor's Degree: A bachelor's degree in a relevant field.
• Analytical Experience: At least four years of experience in an analytical position, including data analysis, statistics, or a related quantitative field.
• Microsoft Excel and PowerPoint: Expert-level proficiency in Microsoft Excel and PowerPoint.
• Analytical Skills: Excellent analytical skills, including the ability to develop sound insights from multiple data sources.
• Quantitative Analysis: Experience with quantitative analysis tools and querying relational databases (SQL, SAS, R).
• Executive-Level Presentations: Ability to prepare executive-level presentations.
• Self-Motivation: Initiative, self-motivation, and a strong sense of urgency.
• Work Authorization: Legal authorization to work in the United States without sponsorship.
• Travel: Up to 10% travel required.

Preferred Qualifications:

While not required, the following qualifications will be considered:

• Master's Degree: A master's degree in a relevant field.
• Survey Design: Strong experience in survey design and management.
• Call Recording and Text Analytics: Experience with call recording and text analytics.
• Data Visualization: Experience with data visualization tools, such as Tableau or Spotfire.
• Machine Learning: Experience with machine learning or predictive forecasting.

Why Join United Airlines?

At United Airlines, we're committed to creating a workplace culture that values diversity, inclusion, and employee engagement. As a valued employee, you'll have opportunities for career growth, professional development, and making a meaningful impact on our customers' experiences.

Apply Now:

Seize this opportunity to join our team and make a significant impact. Apply now and take the first step towards a rewarding new role.

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