Entry Level Customer Service Representative - Days/Nights/Weekends at blithequark with Opportunities for Growth and Development

Join blithequark - WORK. GROW. ADVANCE.

blithequark is a nonprofit vocational rehabilitation organization dedicated to providing vocational rehabilitation and training opportunities for people with significant disabilities and/or other barriers to employment. We are committed to creating a work environment that is inclusive and supportive of all employees, and we encourage individuals of all abilities to apply.

About blithequark

blithequark specializes in providing high-quality services to support clients in reaching their full potential. Our core values are compassion, diversity, opportunity, excellence, pride, community, and balance. We believe in investing in our employees and helping them reach their career goals. With a range of business lines, including apparel manufacturing, warehousing, call centers, environmental services, and farming, blithequark offers a unique and diverse work environment.

Entry Level Customer Service Representative - Nights/Weekends Sign-On Bonus!

Receive $350 after training! We are seeking individuals who are looking not just for a job but for a purpose. As a Customer Service Representative at blithequark, you will be supporting callers while using the computer to answer general questions about policies, practices, procedures, and other information.

The Opportunity

Wage: $18.00 per hour plus a Health & Welfare Benefit, with an opportunity to move up to $20.06 after security clearance and Applicant Line certification is obtained. Plus a $1 increase for every hour worked after 6:00pm Monday - Friday.

Hours: Both full (30+) and part-time shifts available Sunday - Saturday 6:00AM (EST) – 11:30PM (EST).

Location: 2511 N. Martin Luther King, Blvd. Lansing MI 48906; This is an on-site position in Lansing, Michigan.

What You'll Need

• High School Diploma or GED
• At least 18 years of age
• U.S. Citizen
• Call center experience preferred
• Proficient in English (written and verbal)
• Basic computer skills (typing, reading comprehension)
• Weekend and second shift availability

What You'll Do

As a Customer Service Representative, you will be responsible for:

• Promoting blithequark's vision, values, and services to all customers and maintaining organization-wide quality standards.
• Following established policies and procedures to respond and route calls in a timely manner while providing superior customer service.
• Gathering and logging information after determining customers' needs; accessing knowledge base per customer request for information, applying problem-solving skills, and resolving inquiries/requests effectively and accurately.
• Verifying and recording demographic data and escalating customer issues as appropriate while serving in a courteous and professional manner.
• Maintaining flexibility in work hours and shifts.
• Accepting other jobs/duties as assigned.

Essential and Preferred Qualifications

To be successful in this role, you should have:

• Excellent communication skills
• Customer service soft skills
• Attention to detail
• Friendly and professional demeanor

Security Clearance

This position services a government contract that blithequark has held for 10 years! This contract requires you to pass and maintain appropriate security clearance. After you pass the security clearance, you not only receive a pay increase, but you will also be approved by the government that you are trustworthy to manage sensitive data.

Career Growth Opportunities

blithequark is committed to helping employees grow and develop in their careers. As a Customer Service Representative, you will have the opportunity to complete training and certification programs, and advance to higher roles within the organization.

Work Environment and Company Culture

blithequark prides itself on having a great culture that fosters a respectful, collaborative, and fun work environment. Employees are encouraged to bring their whole selves to work, share ideas, and engage in lifelong learning. Our culture further supports our mission by encouraging flexibility, health, and wellness. Staff enjoy benefits such as:

• Generous PTO policies
• Modern facilities
• Pet-friendly work sites
• Free fruit
• Fitness classes
• Massages available for purchase
• Opportunities for flexible work arrangements

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, including:

• $18.00 per hour plus Health & Welfare Benefit
• Opportunity to move up to $20.06 after security clearance and Applicant Line certification is obtained
• $1 increase for every hour worked after 6:00pm Monday - Friday
• $350 sign-on bonus after training

Conclusion

If you are looking for a purpose-driven career with opportunities for growth and development, we encourage you to apply to blithequark as an Entry Level Customer Service Representative. We are committed to creating a work environment that is inclusive and supportive of all employees, and we look forward to welcoming you to our team!

blithequark is an Equal Opportunity Employer - EEO/AA Employer/Vet/Disabled. We provide equal opportunities and do not unlawfully discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.

To learn more about blithequark and our mission, please visit our website.