Patient Advocate (Remote Call Center Representative)
About Us: As a leading provider of flexible, co-branded patient financing solutions, we help patients pay for medical costs with affordable payment plans and zero to low-interest rates, that do no harm to their credit. We believe that no patient should avoid care or risk bankruptcy from healthcare costs, and no healthcare provider should go uncompensated for the world-class care they deliver. Our solutions were designed to support the physical well-being of patients and the financial well-being of healthcare systems. We have helped over 1 million patients afford out-of-pocket healthcare expenses by making collecting payments a breeze through automation, digitization, and intuitive patient communication channels. About the Team: Patient Advocacy is the center of what we do here at AccessOne, and our Patient Advocate Call Center is the core of our operations. Our Patient Advocates are dedicated to making the patient payment process as easy and effortless as possible, for both patients and providers. About the Role: As a Patient Advocate for AccessOne, you will provide best-in-class service to health system patients in a call center environment by:
- Responding to patients’ questions concerning medical bill payments with a high degree of compassion and professionalism
- Helping patients identify solutions to stay current with their payments
- Activating new payment plans
- Adding charges to existing payment plans
- Setting up one-time and recurring monthly payments
- Following up on past-due accounts in an empathetic and professional manner
- Assisting patients with navigating our online portal
- Other tasks or projects as needed or assigned
About You: You are empathetic and passionate about helping people. You want to bring your talents to a company where what you do makes a positive impact on people’s lives. You thrive in a structured environment and are looking for a role that offers work/life balance. You’re always learning and growing, and you’re looking for a company that will support you on your professional development journey. The Patient Advocate opportunity at AccessOne may be a match for you if you have the following knowledge, skills, and abilities:
- Proficiency with MS Office, Windows OS, and web browsers
- Knowledge of customer service best practices
- Excellent verbal and written communication skills
- Effective time management and organizational skills
- Ability to work uninterrupted 8-hour shifts with scheduled rest breaks and meal periods
- Well-developed analytical and problem-solving skills
- Proven ability to safeguard highly confidential information
- Ability to report to the worksite for scheduled shifts on a consistent basis
- Ability to respond to and de-escalate sensitive matters with patience, compassion, and empathy
If you also have these preferred qualifications, we consider that a major plus!
- Medical billing experience
- Call center experience
- Spanish language fluency
Why AccessOne: We strive to provide a collaborative, creative environment where each person feels encouraged to bring their whole selves to work and contribute to our processes, decisions, planning, and culture. We understand the importance of offering quality compensation and benefits to our outstanding employees. Our commitment to your success is enhanced by our:
- Competitive compensation
- Robust group benefits – such as medical, dental, vision, life, and disability – take effect immediately!
- 401(k) retirement savings plan with company match
- Paid parental leave
- Paid holidays
- Generous paid time off
- Tuition reimbursement
- Continuing education opportunities
- Casual dress code
- Employee-led committees
AccessOne values diversity, equity, and inclusion and we are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, gender identity or expression, sexual orientation, marital status, religion, age, disability, results of genetic testing, or service in the military. Job Type: Full-time Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: Remote Apply tot his job Apply To this Job