Virtual Care Veterinary Technician – Telemedicine
Care when it counts — from wherever you practice. At Dutch, we’re on a mission to make high-quality veterinary care more accessible, affordable, and supportive — for both pets and the professionals who care for them. We believe care shouldn’t be limited by clinic hours or commute distance. With Dutch, veterinary professionals can connect with clients for real advice, real prescriptions, and real impact — all from the comfort of home, supported by tools like our in-house EMR and digital workflows that help you focus on patient care. Backed by leading investors, Dutch provides the stability and resources to support our team in delivering the highest standard of telemedicine care. We’re seeking experienced, Credentialed Veterinary Technicians to join our growing telehealth team. This is a flexible, remote opportunity ideal for tech-savvy, client-focused vet techs who want to make a real impact in virtual care while enjoying autonomy and convenience. What You’ll Be Doing
- Engaging with clients: Connect with pet owners via the EMR messaging system, providing support, education, and guidance on their pets’ health and well-being
- Managing EMR tasks: Handle refill approvals, prescription requests, async case reviews, and renewals efficiently
- Verifying and process prescriptions: Coordinate with partner pharmacies and ensure appropriate follow-up for client requests
- Resolving pharmacy holds: Complete approvals and communicate with doctors and clients as needed
- Supporting doctor coverage: Monitor shared veterinary admin communications and assist daily as needed
- Collaborating cross-functionally: Provide feedback to improve processes, systems, and workflows
- Participating in training and process improvement: Contribute to telehealth initiatives, compliance, and team development
- Delivering top-tier client care: Provide empathetic, high-quality service while following clinical protocols and adapting to each case
- Thriving in a fast-paced environment: Continuously learn and improve your skills to deliver excellent care
- Growing: Opportunities to grow over time, responsibilities may expand to include more advanced clinical support and virtual care workflows
What You Bring to the Team
- Passion for veterinary care: Driven to provide high-quality, empathetic support to pet parents
- Strong communication skills: Confident in client education and collaborating with doctors and teammates
- Independent and proactive: Manage priorities and tasks effectively with minimal supervision
- Continuous learner: Eager to grow professionally and take on new challenges in telehealth
- Tech-savvy and organized: Comfortable navigating multiple computer programs, EMRs, and telehealth platforms
- Remote-ready: Professional home workspace with reliable internet (>100mb_down, >100mb_up, Apply tot his job
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