Experienced Service Delivery Analyst, Procure to Pay Operations – Global Supply Chain Management and Customer Support Specialist (Remote)

Introduction to Starbucks and Our Mission

At Starbucks, we have always been driven by a passion for not just serving the finest coffee, but also for creating a sense of community and connection among our customers and partners. From our humble beginnings to our current status as a global brand, our mission has remained steadfast: to inspire and nurture the human spirit, one person, one cup, and one neighborhood at a time. As we continue to grow and evolve, we are seeking talented individuals who share our values and are eager to contribute to our success. If you are a motivated and skilled professional looking for a challenging and rewarding role, we invite you to join our team as a Service Delivery Analyst, Procure to Pay Operations.

Job Overview

In this critical role, you will be part of our Procure to Pay Operations team, providing essential support to internal customers across various business units, including Sourcing, Planning, Accounts Payable, and more. Your expertise will span global scale operations, ensuring seamless and efficient Procure-to-Pay activities. As a Service Delivery Analyst, you will be responsible for developing fluency in multiple systems, including Oracle, Ariba/SAP, Aravo, Pega, and Zendesk, and supporting triage activities within Procure-to-Pay workstreams.

Key Responsibilities

• Achieve Results: Develop and maintain expertise in several systems, supporting triage activities within Procure-to-Pay (P2P) workstreams, and ensuring end-to-end ownership and analytical skills to provide solutions.
• Live our Mission & Values: Embrace a growth mindset and actively support Procure-to-Pay (P2P) leadership in sustaining a culture of growth, innovation, and adding value to customers and shareholders.
• Help Others Succeed: Act as a key contributor in resolving complex or expedited requests, applying knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities.

Essential Qualifications

To be successful in this role, you will need:

• Functional knowledge and understanding of ERP systems (Oracle, SAP) with 2-3 years of experience.
• Experience in developing and using complex SQL queries or other similar database tools, with 2-3 years of experience.
• Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities.
• Working knowledge of supplier lifecycle management, supply chain operations, contracting practices, and purchasing practices or invoicing practices.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience working in a global Procure-to-Pay environment.
• Knowledge of Ariba/SAP, Aravo, Pega, and Zendesk systems.
• Strong analytical and problem-solving skills, with the ability to think critically and outside the box.
• Excellent communication and interpersonal skills, with the ability to work effectively with internal customers and stakeholders.

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Strong technical skills, with the ability to learn and adapt to new systems and technologies.
• Excellent analytical and problem-solving skills, with the ability to think critically and outside the box.
• Strong communication and interpersonal skills, with the ability to work effectively with internal customers and stakeholders.
• Ability to work in a fast-paced environment, with multiple priorities and deadlines.
• Strong attention to detail, with a focus on quality and accuracy.

Career Growth Opportunities and Learning Benefits

At Starbucks, we are committed to the growth and development of our partners. As a Service Delivery Analyst, Procure to Pay Operations, you will have access to a range of training and development opportunities, including:

• Comprehensive onboarding program, designed to equip you with the skills and knowledge needed to succeed in your role.
• Ongoing training and development opportunities, including workshops, webinars, and online courses.
• Opportunities for career advancement, with a focus on promoting from within.
• Access to mentorship programs, designed to support your growth and development.

Work Environment and Company Culture

At Starbucks, we are proud of our company culture, which is built on a foundation of respect, inclusivity, and diversity. As a partner, you will be part of a dynamic and supportive team, with a focus on collaboration and teamwork. Our work environment is fast-paced and dynamic, with a focus on innovation and continuous improvement.

Compensation, Perks, and Benefits

As a Starbucks partner, you will be eligible for a range of compensation, perks, and benefits, including:

• Competitive salary, with opportunities for bonuses and incentives.
• Comprehensive benefits package, including medical, dental, vision, and life insurance.
• 401(k) retirement plan, with employer match.
• Stock options and equity programs, designed to support your long-term financial goals.
• Paid time off, including vacation, sick leave, and holidays.
• Access to backup care and DACA reimbursement.
• Opportunities for career advancement, with a focus on promoting from within.

Conclusion

If you are a motivated and skilled professional looking for a challenging and rewarding role, we invite you to join our team as a Service Delivery Analyst, Procure to Pay Operations. With a focus on growth, innovation, and customer satisfaction, this role offers a unique opportunity to make a real impact on our business. Apply today and take the first step towards a rewarding and challenging career with Starbucks.

Starbucks is an equal opportunity employer, committed to creating a diverse and inclusive workplace. We welcome applications from qualified candidates, regardless of their background, culture, or personal characteristics. If you have a disability and require accommodation, please contact us at [email protected].

Join us and inspire with every cup. Apply today!