Senior Product Manager - Customer Analytics for Remote Customer Support at blithequark

Transforming Customer Experience through Data-Driven Insights

At blithequark, we're revolutionizing the way businesses interact with their customers by harnessing the power of data analytics. As a leader in the retail industry, we're committed to delivering exceptional customer experiences through innovative products and services. Our Customer Support team plays a vital role in driving this mission forward, and we're seeking an experienced Senior Product Manager - Customer Analytics to join our remote team.

About the Role

As a Senior Product Manager - Customer Analytics, you'll be responsible for developing and executing the product strategy for our Client Investigation Center, a critical component of our customer analytics ecosystem. Your expertise will help shape the future of our customer insights and experiences, driving business growth and customer satisfaction.

Key Responsibilities

• Develop and execute the product strategy for the Client Investigation Center, ensuring high-quality and transparent access to customer examination and experiences for internal stakeholders.
• Define and communicate the product roadmap, prioritization, and timelines to cross-functional teams, including Engineering, blithequark Interface, Data Ventures, blithequark+, and Marketing.
• Ensure the development and scaling of tools to support the security and integrity needs of internal teams analyzing customer data and identity.
• Define and track key performance indicators (KPIs) and metrics to measure the success and adoption of the Client Investigation Center.
• Stay up-to-date with industry trends and advancements in customer digital identity, customer examination, data security, and protection, identifying opportunities for product development and differentiation.
• Collaborate with cross-functional teams to deliver high-quality customer examination solutions with a strong emphasis on data security and customer protection.

Essential Qualifications

To succeed in this role, you'll need:

• A Bachelor's degree in Software Engineering, Engineering, or a related field.
• At least 7 years of experience in product management, with a focus on consumer-facing, large-scale, and complex B2B/C products.
• Alternatively, 9 years of experience in product management or a related area.
• A strong background in creating comprehensive digital experiences, with knowledge of Web Content Accessibility Rules (WCAG) 2.2 AA standards, assistive technologies, and digital accessibility best practices.

Preferred Qualifications

While not required, the following qualifications will give you a competitive edge:

• A graduate degree in Software Engineering, Engineering, Business Administration, or a related field.
• 6 years of experience as a product manager, preferably in a consumer-facing, large-scale, and complex B2B/C product environment.
• A proven track record of driving product innovation and growth through data-driven insights.
• Experience with accessibility guidelines and regulations, such as Walmart's accessibility guidelines and rules for supporting an inclusive culture.

Skills and Competencies

To excel in this role, you'll need:

• Strong product management skills, with the ability to drive product strategy and execution.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
• A customer-centric mindset, with a deep understanding of customer needs and behaviors.
• A data-driven approach, with the ability to analyze complex data sets and drive business decisions.
• A passion for innovation and continuous learning, with a willingness to stay up-to-date with industry trends and advancements.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their skills. As a Senior Product Manager - Customer Analytics, you'll have opportunities to:

• Develop your product management skills through training and mentorship programs.
• Collaborate with cross-functional teams to drive business growth and customer satisfaction.
• Stay up-to-date with industry trends and advancements through ongoing education and training.
• Participate in our Live Better U program, which offers tuition-free education benefits for full-time and part-time employees.

Work Environment and Company Culture

At blithequark, we pride ourselves on our inclusive and dynamic work culture. As a remote employee, you'll enjoy:

• Flexible work arrangements, with the ability to work from anywhere.
• A collaborative and supportive team environment, with regular virtual check-ins and team-building activities.
• Opportunities for professional growth and development, with a focus on continuous learning and innovation.
• A comprehensive benefits package, including medical, vision, and dental coverage, 401(k) matching, and paid time off.

Compensation and Benefits

We're offering a competitive salary range of $35-45 per hour, depending on experience. In addition to your base salary, you'll be eligible for:

• Performance-based bonuses and rewards.
• Stock options and other equity incentives.
• A comprehensive benefits package, including medical, vision, and dental coverage, 401(k) matching, and paid time off.
• Access to our Live Better U program, which offers tuition-free education benefits for full-time and part-time employees.

Join Our Team

If you're a motivated and experienced product manager looking to drive business growth and customer satisfaction through data-driven insights, we want to hear from you. Apply now to join our team as a Senior Product Manager - Customer Analytics and help shape the future of customer experience at blithequark.