Experienced Full-Time Remote Customer Service Representative – Eye-Wear Industry for blithequark in Port Washington, NY

Join the Team at blithequark: Deliver Exceptional Customer Experiences in the Eye-Wear Industry

blithequark is a leading professional and industrial services provider, dedicated to connecting talented individuals with fulfilling careers. We're excited to announce an outstanding opportunity for a full-time Remote Customer Service Representative to join our team, supporting one of the world's largest eye-wear companies based in Port Washington, NY. As a Customer Service Representative, you will play a vital role in ensuring customer satisfaction and driving business growth through excellent service and support.

About blithequark and the Eye-Wear Industry

blithequark is passionate about fostering a work environment that values innovation, teamwork, and customer-centricity. Our client, a renowned eye-wear company, is at the forefront of providing high-quality vision products and services to customers worldwide. By joining our team, you will have the opportunity to work with a leading brand in the industry and contribute to delivering exceptional customer experiences.

Key Responsibilities:

• Handle incoming calls from new and existing business clients regarding various requests, providing efficient and effective support.
• Utilize knowledge of blithequark's products and services, as well as excellent customer service skills, to address customer issues, provide information, and place orders.
• Document customer interactions and track call types accurately.
• Maintain support service levels and uphold Customer Service standards.
• Follow up with customers to resolve inquiries regarding order status, shipping status, and stock availability.
• Manage a high volume of inbound phone calls (up to 90% of assigned shift).
• Perform other duties as assigned to ensure seamless customer experience.

Requirements and Qualifications:

Essential Qualifications:

• Must live within a 2-hour radius of Port Washington, NY.
• High school diploma or GED required.
• Minimum 1 year of experience in high-volume call center or customer service environment.
• Excellent telephone etiquette, including clear and professional communication skills.
• Strong verbal and written communication skills, with demonstrated listening and comprehension abilities.
• Ability to work effectively in a team environment with strong interpersonal skills.
• Excellent time management skills, with the ability to prioritize tasks efficiently.
• Strong PC skills, including proficiency in MS Office (Word and Excel).

Preferred Qualifications:

• Medical-related background (medical billing, claims experience, or in-office experience in a medical setting).
• Insurance experience.
• Previous experience in the optical industry.
• SAP experience.
• Ability to navigate information systems and the internet.
• Strong English comprehension and good command of grammar.

What We Offer:

blithequark is committed to providing a supportive and inclusive work environment that fosters growth and development. As a Remote Customer Service Representative, you can expect:

• Competitive pay rates: $17.50 for English-speaking candidates and $20.00 for bilingual French-speaking candidates.
• Comprehensive paid training program (9:00 AM - 5:00 PM) for 2 weeks.
• Flexible remote work arrangement with a structured shift schedule (11:00 AM - 7:15 PM).
• Opportunities for career growth and professional development within blithequark.
• A dynamic and supportive team environment that values work-life balance.

Work Environment and Culture:

At blithequark, we prioritize creating a positive and inclusive work environment that encourages collaboration, innovation, and employee well-being. Our remote work arrangement allows for flexibility and work-life balance, while our team is committed to delivering exceptional customer experiences.

How to Apply:

If you're passionate about delivering exceptional customer service and have a strong desire to work in the eye-wear industry, we encourage you to apply for this exciting opportunity. Please submit your application to be considered for this position.

For any questions or concerns, please don't hesitate to contact our recruiter at [email protected].

Due to the high volume of responses anticipated, only qualified candidates will be contacted.