Experienced Customer Resolution Representative - Estate Care Resolution, Remediations, and Settlements Specialist at blithequark

Unlock Your Career Potential at blithequark

At blithequark, we believe that your true career journey begins with a commitment to excellence, diversity, and inclusion. As a leading financial services company, we're dedicated to fostering a workplace environment that supports employee growth, wellness, and financial health. Our Total Rewards program is designed to promote work-life balance, and we're proud to offer competitive salaries and one of the richest benefits packages in the industry. Join us, and you'll discover a culture that invests in you, just as you invest with us.

About the Role: Customer Resolution Representative

blithequark is seeking an experienced Customer Resolution Representative to manage complex and sensitive customer issues, including estate care resolution, remediations, and settlements. As a key member of our team, you will be responsible for assessing a wide range of customer circumstances, conducting extensive research, determining appropriate courses of action, and supporting the issue through direct mediation as applicable.

Key Responsibilities:

• Support internal and external customers with inquiries and complaints regarding financial products and services.
• Conduct investigative steps to identify issues, process complex transactions online, and determine the appropriate course of action.
• Perform complex initiatives to resolve client issues, review complaints for regulatory and non-regulatory flags, and classify risks appropriately in our case management system.
• Interact with internal and external customers to respond to raised concerns, determine the appropriate course of action, and serve as an intermediary between parties to resolve disputed matters.
• Negotiate and enact settlements accordingly, ensuring timely and efficient resolution of customer issues while maintaining compliance with internal company requirements and standards.
• Receive direction from supervisors and escalate concerns/questions for direction as needed.
• Manage stakeholder relationships with customers, family members, legal representatives, and business partners.

Essential Qualifications:

To succeed in this role, you should have:

• 2 years of experience in a Financial Services environment, or equivalent demonstrated through work experience, training, military experience, or education.
• A strong understanding of financial services industry, including compliance, regulatory, or legal operations.
• Excellent analytical skills with high attention to detail and accuracy.
• Strong research and documentation skills.
• Ability to interact with all levels of an organization.
• Strong verbal, written, and interpersonal communication skills.

Preferred Qualifications:

To stand out as a candidate, you should have:

• Knowledge and understanding of consumer products, policies, and procedures.
• Experience resolving and working through escalated and complex customer issues.
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
• Experience interacting positively with difficult or irate customers.
• Bilingual speaking proficiency in Spanish/English.
• Knowledge of MSP, HOGAN, UW, and ECMP software platforms.
• Advanced Microsoft Office knowledge (Excel, Word, SharePoint).
• Participation in an industry group or organization that aligns with blithequark's support of Diversity, Equity & Inclusion.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to supporting your career aspirations and growth. As a Customer Resolution Representative, you'll have the opportunity to develop your skills in:

• Complex issue resolution and mediation.
• Stakeholder management and relationship-building.
• Regulatory compliance and risk management.
• Financial products and services.
• Industry-specific software platforms.

Our comprehensive training programs and mentorship opportunities will help you stay ahead of the curve and achieve your career goals.

Work Environment and Company Culture

At blithequark, we pride ourselves on a culture that values diversity, equity, and inclusion. Our workplace is designed to promote work-life balance, and we offer a range of benefits and perks to support your overall well-being. You'll be part of a team that is passionate about delivering exceptional customer experiences and making a positive impact in the communities we serve.

Compensation, Perks, and Benefits

We offer competitive salaries and a comprehensive benefits package that includes:

• Medical, dental, and vision coverage.
• Retirement savings plans.
• Paid time off and holidays.
• Wellness programs and employee assistance programs.
• Opportunities for career advancement and professional growth.

Why Join blithequark?

By joining our team as a Customer Resolution Representative, you'll become part of a dynamic and inclusive organization that is committed to making a difference. You'll have the opportunity to:

• Develop your skills and expertise in a fast-paced and challenging environment.
• Work with a talented team of professionals who are passionate about delivering exceptional customer experiences.
• Make a positive impact on the lives of our customers and the communities we serve.
• Enjoy a comprehensive benefits package and competitive salary.
• Grow your career and achieve your long-term goals.

If you're a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. Join us, and you'll discover a culture that invests in you, just as you invest with us.

Location: 4101 Wiseman Blvd. Bldg 205, San Antonio, Texas

Equal Employment Opportunity: blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we prohibit discrimination on the basis of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran, or any other status protected by applicable law.