Experienced Customer Service Representative – Remote Opportunity in Texas

Are you a people person with a passion for helping others? Do you thrive in fast-paced environments where no two days are ever the same? If so, we may have the purr-fect opportunity for you at blithequark! As one of the fastest-growing e-commerce retailers in the pet industry, blithequark is revolutionizing the way people shop for their furry friends. We're seeking highly motivated and customer-centric individuals to join our award-winning customer service organization as full-time Customer Service Representatives. In this role, you'll have the opportunity to work from the comfort of your own home, with a starting wage of $15.50 per hour and opportunities to learn and grow with our company. We're not looking for order-takers or script-readers – we're searching for individuals who can engage with our customers on a personal level, think critically in the moment, and genuinely care about helping others. A love for pets is a bonus, but not a requirement. What's essential is your ability to provide exceptional customer service, work collaboratively with our team, and adapt to the ever-changing needs of our business.

What You'll Do

As a Customer Service Representative at blithequark, you'll be responsible for:

• Engaging directly with customers who contact us for a variety of topics, from helping them shop for their new pet to resolving issues with their orders.
• Researching and problem-solving to determine the best solutions for our customers, thinking proactively, and setting follow-ups as needed to ensure contact resolution.
• Operating with understanding, utilizing active listening, patience, empathy, and kindness to customers and team members alike.
• Being open to learning and growth, sharing feedback, and being receptive to constructive criticism.
• Collaborating with teammates, your direct manager, and other team members across the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to a customer-centric culture of collaboration.

What You'll Need

To succeed in this role, you'll need:

• 2 years of customer service experience, with a proven track record of providing exceptional customer service.
• Excellent communication skills (written, verbal, and listening) in a written assessment.
• The ability to multi-task, maintain a conversation on the phone while navigating on the computer and taking notes, and perform well in a fast-paced environment.
• Proficiency in using computers, both for data entry and rapid navigation through systems and the internet to search for information to help support our customers.
• The ability to adapt to change with the business needs of the company.
• Flexibility to shift schedule and work overtime as needed by the business unit.
• A high school diploma or equivalent.
• The ability to pass a background check.

Technical Requirements

To ensure a seamless customer experience, you'll need:

• A work area that is large enough to accommodate computer monitors and free from distractions, including background noise.
• A reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10 Mbps+ upload speed).
• A computer, monitor, keyboard, mouse, headset, and webcam provided by blithequark.
• A cell phone or tablet that can be used for two-factor authentication through Okta Verify.

Why Join blithequark Customer Service?

At blithequark, we're committed to creating a culture that empowers our team members to become their best selves. Here's what you can expect:

• YOU BELONG: We're a diverse and inclusive organization that values individual perspectives and experiences.
• YOU CAN GROW: Our culture is designed to support your growth and development, with ongoing training and development opportunities.
• YOU CAN MAKE A DIFFERENCE: We encourage our team members to be curious, ask questions, and bring ideas forward to make a positive impact.
• YOU WILL GET SUPPORT: We provide resources and support to help you succeed in your role.
• YOU WILL GET REWARDED: We offer competitive wages, medical and dental insurance, 401k, and other benefits to show our appreciation for your hard work.

Equal Opportunity Employer

blithequark is committed to equal opportunity and values diversity and inclusion. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform the job requirements, please contact [email protected].

How to Apply

If you're passionate about customer service and want to join a dynamic team that's making a difference in the pet industry, apply now! Visit our website to submit your application and join the blithequark team. Apply Job! For more job opportunities, please click here! Apply for this job