Remote Customer Service Representative – (Work ...

Sofa is currently hiring Remote Customer Service Representatives based in Santa Ana, CA to join our growing remote support team. This is a great opportunity to work from home while helping customers with professionalism and empathy. As a Remote CSR, you’ll handle inquiries, resolve issues, and represent Sofa’s customer-first culture. Whether you're experienced or just starting out, we welcome applicants who are organized, patient, and committed to delivering great service. Key Responsibilities: - Interact with customers via phone, email, and live chat. - Troubleshoot problems and offer appropriate solutions. - Document interactions in internal systems. - Follow standardized procedures and escalate complex issues. - Uphold Sofa’s reputation for outstanding customer support. Job Requirements: - Based in Santa Ana, CA or within the U.S. - Strong communication and multitasking skills. - Comfortable using digital tools and systems. - Self-motivated with a quiet, distraction-free workspace. - Previous customer service experience is a plus, not a requirement. Benefits: - Fully remote position with equipment provided. - Competitive hourly pay ($18 to $24). - Flexible work schedules (full-time or part-time). - Comprehensive training and onboarding. - Health and wellness benefit options. How to Apply: Visit the Sofa Careers site, search for “Remote Customer Service Representative,” and select Santa Ana, CA as your location. Submit your application and complete the brief assessment to get started.