Bilingual Administrative Assistant - Remote Opportunity with Thyme Care - December 2024

Transforming Cancer Care with Thyme Care: Join Our Mission

Imagine a world where cancer patients and their loved ones feel seen, supported, and heard by their care team, both in and out of the clinic. At Thyme Care, we're on a mission to revolutionize the cancer care experience by providing fast access to high-quality care, personalized support, and innovative technology. As a rapidly growing organization, we're seeking a talented and compassionate Bilingual Administrative Assistant to join our team and help us achieve our vision.

About Thyme Care

Thyme Care is a technology-driven cancer care navigation company that's changing the way cancer care is delivered. Our team is passionate about creating a better healthcare journey for cancer patients, and we're committed to building a diverse and inclusive culture that reflects the communities we serve. With a strong foundation in value-based cancer care, we're expanding our services to become a nationally recognized care delivery model, reshaping the landscape of cancer care access, delivery, and experience.

Your Role: Bilingual Administrative Assistant

As a Bilingual Administrative Assistant, you'll play a vital role in supporting our Care Teams and members by providing exceptional administrative support, handling inbound and outbound communications, and ensuring seamless day-to-day operations. This is a fully remote role, offering the flexibility to work from anywhere in the United States, with the option to work from our Nashville office if you're based in the region.

Key Responsibilities:

• Handle inbound and outbound calls, text messages, secure emails, and faxes from members and providers, connecting them to their Care Teams as needed.
• Generate daily member reports and assist with day-to-day functions to prepare interdisciplinary care team meetings, such as case conferences.
• Provide inbound telephonic, text, fax, and email support for our members, identifying and triaging their needs to connect them with our Care Teams for clinical support and care coordination.
• Schedule patient and provider calls and case conferences as needed.
• Contribute to special projects or data entry, including the growth of our virtual medical practice and stop-gap process execution.
• Send weekly surveys to our members and follow up on feedback.

What Leads to Success:

• People-first approach: You're passionate about Thyme Care's mission and members, and you care deeply about delivering exceptional support.
• Bilingual proficiency: You have fluent English and Spanish language skills in verbal and written communication.
• Organizational skills: You're skilled at juggling multiple tasks, working under pressure, and maintaining organization in your communications and documentation.
• Effective communication: You're an excellent listener and communicator, able to build rapport with members and colleagues.
• Comfort with ambiguity: You're adaptable and comfortable with the fast-paced environment of a start-up, where priorities and processes may evolve rapidly.
• Technical skills: You're comfortable with technology, including video chatting, Google Suite, Slack, and electronic health records, or you're eager to learn new tools.

Essential and Preferred Qualifications:

To be successful in this role, you should have:

• At least 1 year of telephonic support experience in a healthcare or customer service role.
• Excellent communication and interpersonal skills.
• Bilingual English and Spanish language proficiency.
• Strong organizational and time management skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Proficiency in Google Suite, Slack, and other technology tools.

Preferred qualifications include:

• Experience working in a healthcare or cancer care setting.
• Familiarity with electronic health records and care navigation software.
• Previous experience in a remote or virtual call center environment.

Career Growth Opportunities and Learning Benefits

At Thyme Care, we're committed to helping our team members grow and develop their skills. As a Bilingual Administrative Assistant, you'll have opportunities to:

• Develop your skills in care navigation, customer service, and administrative support.
• Learn about the latest technologies and innovations in cancer care.
• Collaborate with a diverse team of professionals, including clinicians, care navigators, and technology experts.
• Participate in training and development programs to enhance your skills and knowledge.

Work Environment and Company Culture

Thyme Care is a dynamic and inclusive organization that values diversity, equity, and inclusion. Our culture is built on three core values:

• Act with our members in mind: We prioritize the needs and well-being of our members and their families.
• Move with purpose: We're driven to innovate and improve the cancer care experience.
• Seek diverse perspectives: We celebrate diverse viewpoints and experiences, and we're committed to creating an inclusive culture.

Compensation, Perks, and Benefits

We offer a competitive salary of $19.23/hour for this role, as well as a comprehensive benefits package that includes:

• Opportunities for professional growth and development.
• A dynamic and inclusive work environment.
• Flexible work arrangements, including remote work options.
• A commitment to promoting the health and well-being of our team members.

Join Our Mission: Apply Now!

If you're a compassionate and skilled Bilingual Administrative Assistant looking to make a difference in the lives of cancer patients and their families, we want to hear from you. Apply now to join our team and become part of a movement that's transforming the cancer care experience.

Thyme Care is an equal opportunity employer, committed to promoting diversity, equity, and inclusion in our hiring practices and workplace culture. We welcome applications from qualified candidates who share our passion for delivering exceptional care and support.

Please be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.