Retail Sales Associate - Part Time - Oakridge, San Jose, CA - Customer Experience & Sales Growth

Join the Macy's Team: Where Every Day is a New Opportunity to Shine

At Macy's, Inc., we're passionate about creating a brighter future with bold representation for all. Our mission, Every One, is at the heart of everything we do. We're looking for talented individuals who share our values and are excited to bring their unique energy to our team. As a Retail Sales Associate at our Oakridge location in San Jose, CA, you'll be an integral part of delivering exceptional customer experiences and driving sales growth.

About Macy's

Macy's is a leading retail company that's been a part of American culture for over 150 years. We're committed to providing our customers with an unforgettable shopping experience, both online and in-store. Our company values diversity, inclusion, and respect, and we're dedicated to creating a work environment that's engaging, challenging, and fun.

Job Summary

As a Retail Sales Associate, also known as a Generalist colleague, you'll be responsible for delivering consistently superior service to our customers. You'll develop expertise in our merchandise and services, build strong customer relationships, and contribute to sales growth. Your positive, welcoming presence will be felt throughout our store, from the sales floor to the fitting rooms and product presentations.

Key Responsibilities

• Customer Service: Master store products, services, loyalty programs, and Macy's sales systems to help customers find what they need and suggest additional items.
• Sales Support: Develop customer relationships to grow business and expand our client base. Respond to customer requests for additional merchandise or other assistance, including sharing how to use electronic devices to shop and compare.
• Merchandise Organization: Maintain department recovery standards, including selling floor and fitting rooms.
• Update Pricing and Signage: Deliver optimal merchandise execution presentation, ensure accurate merchandise pricing, and process markdowns in a timely and accurate manner.
• Digital Customer Orders: Assist in locating and pulling merchandise to fulfill digital customer orders.

Requirements & Qualifications

Essential Qualifications:

• Flexibility: Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Communication Skills: Enjoy meeting people, learning about them, and sharing information.
• Adaptability: Resourceful and eager to start a new venture and can adapt to changing priorities; ability to work on your own but also great with team dynamics.
• Technical Skills: Ability to handle electronic devices with no problem.

Preferred Qualifications:

• Previous Retail Experience: Previous experience in retail or a related field is preferred but not required.
• Education: High school diploma or equivalent required; no specific education requirements beyond high school.

Physical Requirements

• Prolonged Standing/Walking: Prolonged periods of standing/walking around the store or department.
• Physical Demands: Reach with hands and arms, use hands to press, handle, and feel. Occasionally required to lift and/or move up to 25 lbs., climb ladders, stoop, kneel, crouch, and crawl.
• Vision Requirements: Requires close vision, color vision, and ability to adjust focus.

What We Offer

At Macy's, we're committed to providing our associates with a supportive and inclusive work environment that offers:

• Competitive Salary: A competitive salary for your time and effort.
• Comprehensive Benefits: Coverage across medical, dental, vision, and retirement.
• Employee Assistance Program: Mental health and financial literacy resources.
• Fully-Funded Education Benefits: May include 100% of tuition, books, and fees.
• Merchandise Discounts: Discounts on our merchandise.
• Colleague Resource Groups: CRGs, give-back/volunteer opportunities.

Career Growth Opportunities

At Macy's, we believe in promoting from within and providing our associates with opportunities for career growth and development. As a Retail Sales Associate, you'll have the chance to:

• Develop New Skills: Learn about our merchandise, services, and sales systems.
• Build Strong Relationships: Develop strong relationships with customers and colleagues.
• Take on New Challenges: Take on new challenges and responsibilities as you grow in your role.

Work Environment & Company Culture

Our work environment is designed to be engaging, challenging, and fun. We strive to create a culture that's inclusive, diverse, and respectful. Our company values:

• Diversity & Inclusion: We celebrate diversity and promote inclusion in all aspects of our business.
• Respect: We treat each other with respect and kindness.
• Teamwork: We work together as a team to achieve our goals.

How to Apply

If you're excited about joining our team and contributing to our mission, we encourage you to apply for this role. Please submit your application, including your resume and a cover letter, and we'll be in touch to discuss the next steps.

Don't miss this opportunity to join our team and start your career with Macy's. Apply today and let's discuss how you can become a vital part of our success story.