Experienced Customer Service / Technical Support Representative – Remote Work Opportunity with Global Organization

About Us

Concentrix + Webhelp is a forward-thinking global organization that has earned numerous prestigious awards, including World's Best Workplaces, Happiest Employees, and Best Companies for Career Growth. We are a people-first, inclusive culture that fosters a genuine sense of belonging among our team members from over 70 countries. Our mission is to help the world's best-known brands improve their businesses through exceptional customer experiences (CX) and tech-powered innovation.

Career Growth and Personal Development

We are committed to providing our team members with the training, technologies, and continuing support they need to succeed. Our goal is to create a career journey that is both fulfilling and rewarding. In fact, about 80% of our managers and leaders have been promoted from within! We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

Job Summary

We are seeking an experienced Customer Service / Technical Support Representative to join our remote team. As a Customer Service / Technical Support Representative, you will be responsible for providing inbound customer support using a call flow guide, resolving technical issues related to hardware, software, and client products, and tracking, documenting, and retrieving information in databases. You will also be an amazing problem-solver, maintaining broad knowledge of client products and/or services, and delivering expert customer experiences with a smile.

Key Responsibilities

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Be an amazing problem-solver
• Maintain broad knowledge of client products and/or services
• Offer additional products and/or services
• Deliver expert customer experiences with a smile

Qualifications

To be successful in this role, you will need to have:

• 1+ year of customer service and/or technical support experience
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Strong computer navigation skills and PC knowledge
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• A desktop or laptop to complete PC and internet testing
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States or have a valid U.S. address for residence

What's in it for You

We significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. In this role, you will be provided with:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Why Join Us

If you're looking for a remote work opportunity with a global organization that values its people and offers a range of benefits and career growth opportunities, then we want to hear from you. Apply today and discover why over 400,000 game-changers around the globe call Concentrix + Webhelp their employer of choice.

What We Offer

We offer a competitive hourly rate of $16.00 per hour, as well as a range of benefits, including:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Professional development assistance
• Referral program

How to Apply

If you're ready to reimagine your career and join a global organization that values its people, then apply today! Please provide a direct email address and we'll be in touch to discuss your application.