Customer Experience and Sales Representative - Remote (Pacific Time Zone Hours) - Delivering Exceptional Service and Driving Growth with FLEXcon

About FLEXcon and Our Industry

At FLEXcon, we're passionate about delivering innovative solutions and exceptional customer experiences in the flexible packaging and label industry. With a rich history spanning over 60 years, we've established ourselves as a leading manufacturer of high-quality, flexible packaging materials and label solutions. Our products play a vital role in various industries, including food, beverage, pharmaceuticals, and more. We're committed to building long-lasting relationships with our customers, providing them with top-notch service, and helping them achieve their goals.

Job Summary

We're seeking a highly skilled and motivated Customer Experience and Sales Representative to join our team remotely, working within Pacific Time Zone hours. As a primary inside contact for our customers, you'll be responsible for ensuring all their needs are met by taking ownership of fulfillment activities, providing standard product recommendations, pricing, and resolving information-related complaints. You'll proactively interact with customers, technical service, sales, distribution centers, manufacturing, purchasing, and credit teams to provide quick responses and drive business growth.

Key Responsibilities

• Respond to customer inquiries received by phone, email, and fax, documenting interactions in Salesforce.
• Recommend, quote, sample, and sell VBS products, as well as document opportunities where VBS products do not meet customer requirements.
• Take ownership of order fulfillment activities, from receipt of order to delivery and invoicing, verifying accuracy against documented procedures.
• Process order changes and cancellations, and recommend alternative product constructions if required.
• Monitor open work orders, expedite as needed, and proactively notify customers of late or problem orders.
• Resolve customer-specific freight and logistics issues/questions through consultation with Flexcon Shipping Departments.
• Utilize the E-price tool to support customer inquiries, including VBS product recommendations, price quotes, and application sheets.
• Resolve information-related customer complaints, implement corrective action, and confirm resolution to customers.
• Proactively engage assigned accounts to better understand business applications and uncover missed opportunities.
• Assist with order entry overflow, standard price quotations overflow, and entry of new customer information.
• Contribute to Customer Service Improvement Teams as required and cross-train new employees when appropriate.

Requirements and Qualifications

Essential Qualifications:

• Bachelor's degree or equivalent business experience.
• 1-3 years of previous customer service experience, preferably in a manufacturing environment.
• Experience using an ERP system and Microsoft Office Suite (including Excel) is highly preferred.
• Excellent verbal and written communication skills, with the ability to learn quickly and work under pressure.
• Troubleshooting and problem-solving skills, with a collaborative team spirit and adaptability.

Preferred Qualifications:

• Experience using Salesforce.com.
• Knowledge of the flexible packaging and label industry.

Skills and Competencies

• Excellent Customer Service: Provide top-notch service to customers, ensuring their needs are met and exceeded.
• Verbal and Written Communication: Effectively communicate with customers, internal teams, and stakeholders.
• Ability to Learn Quickly: Adapt to new situations, products, and processes.
• Troubleshooting and Problem-Solving: Resolve customer complaints and issues in a timely and professional manner.
• Collaborative Team Spirit: Work effectively with internal teams to drive business growth and improve customer satisfaction.
• Adaptability: Embrace change and adjust to new priorities and challenges.

Career Growth Opportunities and Learning Benefits

At FLEXcon, we're committed to the growth and development of our employees. As a Customer Experience and Sales Representative, you'll have opportunities to:

• Develop your skills and knowledge in customer service, sales, and industry-specific products.
• Collaborate with cross-functional teams to drive business growth and improve customer satisfaction.
• Participate in training and development programs to enhance your skills and competencies.
• Contribute to customer service improvement initiatives and help shape the future of our customer experience.

Work Environment and Company Culture

We offer a dynamic and supportive work environment that values:

• Remote Work: Work from the comfort of your own home, with flexible hours to accommodate your needs.
• Collaborative Culture: We're a team-oriented company that values communication, feedback, and teamwork.
• Professional Development: We're committed to helping our employees grow and develop their skills.
• Recognition and Rewards: We recognize and reward our employees for their hard work and contributions.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package that includes:

• Competitive salary and benefits.
• Opportunities for bonuses and performance-based incentives.
• Professional development and training programs.
• Recognition and rewards for outstanding performance.

How to Apply

If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter highlighting your relevant experience and qualifications.

We're excited to hear from you and look forward to discussing this opportunity further!