Experienced Seasonal Ticket & Customer Service Representative – Summer Event Support
About Drum Corps International (DCI)
Drum Corps International (DCI) is a nonprofit organization dedicated to the development of youth through the arts. As Marching Music's Major League, DCI showcases live performances and nationally broadcast events that entertain millions and foster artistic expression and educational growth. Our mission is to inspire and educate young people through the arts, and we're looking for talented individuals to join our team as Seasonal Ticket & Customer Service Representatives.Job Summary
We're seeking highly motivated and customer-focused individuals to join our team as Seasonal Ticket & Customer Service Representatives. As a key member of our events team, you'll provide exceptional customer support at the box office and entry gates during DCI events nationwide. This is a unique opportunity to work in a fast-paced environment, develop your skills, and make a lasting impact on our attendees.Key Responsibilities
As a Seasonal Ticket & Customer Service Representative, you'll be responsible for:- Arriving promptly at designated box office locations to assist with preparation for ticket sales
- Facilitating event walk-up sales and responding to customer inquiries
- Assisting customers in selecting the best seats within their preferred price range
- Troubleshooting mobile ticket access issues for customers
- Resolving customer conflicts with support from the On-site Ticket Office Manager
- Addressing customer concerns, requests, and complaints courteously and efficiently
- Maintaining a positive attitude and a genuine interest in helping others
- Fostering a customer-centric environment within the box office, prioritizing safety, quality, and sales promotion
- Performing additional duties as needed
Experience and Qualifications
To be successful in this role, you'll need:- Previous customer service experience required; box office experience preferred
- Willingness to travel for 3-5 consecutive days
- Highly motivated self-starter with strong verbal communication skills
- Ability to work hands-on and engage with both customers and staff
- High school diploma required
Additional Information
As a Seasonal Ticket & Customer Service Representative, you'll enjoy:- Seasonal position from late June through mid-August, with required training throughout the winter and spring (virtual options available)
- Candidates must pass a clear background check (cost covered by DCI)
- Sexual Abuse Prevention Certification Training is required (cost covered by DCI)
- Compensation: $250 per event (before taxes)
- Travel and hotel expenses covered by DCI
- Four complimentary tickets to various DCI-operated events
- Potential for growth to On-Site Ticket Office Manager
Why Join Our Team?
At Drum Corps International, we're passionate about creating unforgettable experiences for our attendees. As a Seasonal Ticket & Customer Service Representative, you'll have the opportunity to:- Work in a fast-paced and dynamic environment
- Develop your customer service and communication skills
- Make a lasting impact on our attendees
- Be part of a team that's dedicated to the development of youth through the arts
- Enjoy a competitive salary and benefits package