Consumer Programs Supervisor - Remote US - Team Leadership and Sales Excellence in the Travel Industry

Join the Holland America Line Team as a Consumer Programs Supervisor - Remote US

Embark on a rewarding career journey with Holland America Line, a premium cruise line dedicated to providing exceptional travel experiences for explorers, foodies, and music lovers alike. We are seeking an outstanding Consumer Programs Supervisor to lead our remote-based team of outbound sales agents, driving sales growth and excellence in the North America market. As a key member of our team, you will have the opportunity to work closely with our PCC Operations Manager, Lead Sales Coach, and other supervisors to achieve departmental targets and foster a culture of success.

About Holland America Line

Holland America Line is a renowned cruise line that offers a unique blend of luxury, adventure, and relaxation. With a rich history spanning over 140 years, we have established ourselves as a leader in the travel industry, providing unforgettable experiences for our guests. Our company values are built around a commitment to excellence, innovation, and customer satisfaction.

Our Culture Essentials

At Holland America Line, we prioritize:

• Compliance, Environmental Protection, and Health, Safety, and Well-being: We are dedicated to ensuring the well-being of our guests, employees, and the communities we serve.
• Customer Satisfaction: We strive to provide exceptional experiences for our guests, exceeding their expectations and building lasting relationships.
• Innovation and Continuous Improvement: We encourage innovation, creativity, and continuous learning, empowering our employees to grow and develop in their careers.

Job Summary

As a Consumer Programs Supervisor - Remote US, you will play a pivotal role in leading a team of remote outbound sales agents, driving sales growth, and achieving departmental targets. This is an agile position that requires adaptability, strong leadership skills, and a passion for sales excellence.

Key Responsibilities

As a Consumer Programs Supervisor, your primary responsibilities will include:

• Team Leadership: Supervise a team of 15-25 remote outbound sales agents, providing guidance, coaching, and support to ensure sales growth and excellence.
• Sales Strategy and Planning: Develop and implement detailed plans to achieve daily and monthly sales goals, analyzing sales results and industry trends to inform strategic decisions.
• Agent Development and Training: Conduct weekly team meetings, provide one-on-one coaching, and develop sales training programs to enhance agent skills and knowledge.
• Performance Management: Monitor and evaluate agent performance, providing constructive feedback and recognition to drive sales growth and excellence.
• Communication and Collaboration: Work closely with PCC Operations Manager, Lead Sales Coach, and other supervisors to ensure alignment and achieve departmental targets.
• Reporting and Analysis: Generate reports, graphs, and business correspondence to inform sales strategies and measure performance.

Requirements and Qualifications

To succeed as a Consumer Programs Supervisor - Remote US, you will need:

Essential Qualifications:

• Minimum 1 year of supervisory/lead experience directing and managing individuals or a team in a high-volume sales environment.
• Proven sales success as measured by level of sales performance against established goals and objectives.
• Strong verbal, interpersonal, and communication skills, with the ability to effectively communicate with management, agents, and guests.
• Strong organizational and prioritization skills, with the ability to handle multiple tasks and demonstrate a strong work ethic.
• Proficiency in Microsoft Office software and basic knowledge of employment law.

Preferred Qualifications:

• Experience in the travel industry or a related field.
• Knowledge of sales coaching strategies and techniques.
• Experience with Siebel and other sales applications.

What We Offer

As a valued member of our team, you can expect:

• Competitive Salary: $22.74 - $30.72 per hour, depending on experience and qualifications.
• Cruise and Travel Privileges for you and your family.
• Comprehensive Benefits, including health benefits, 401(k), and employee stock purchase plan.
• Training and Professional Development opportunities to enhance your skills and knowledge.
• Tuition and Professional Certification Reimbursement to support your career growth.
• Rewards and Incentives to recognize and reward your achievements.

Why Join Our Team?

At Holland America Line, we offer a dynamic and supportive work environment that encourages growth, innovation, and collaboration. As a Consumer Programs Supervisor - Remote US, you will have the opportunity to:

• Lead a high-performing team of remote outbound sales agents.
• Drive sales growth and excellence in the North America market.
• Develop your skills and knowledge through comprehensive training and professional development programs.
• Enjoy a flexible work arrangement with remote work options.

How to Apply

If you are a motivated and results-driven sales leader looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Don't miss this opportunity to join our team and start your journey with Holland America Line!