Entry-Level Software Support Technician - Remote Technical Support Specialist for Retail Management Software Solutions

Join Celerant Technology Corporation as a Remote Software Support Technician and Launch Your Career in Technical Support

Celerant Technology Corporation is a leading provider of premium, advanced retail management software solutions for retail organizations worldwide. Our comprehensive software suite manages all aspects of the retail business, including point of sale, inventory management, warehouse, distribution, allocation, e-commerce, sales back office, and advanced reporting. We're a rapidly expanding software company with a strong presence in the retail industry, and we're looking for talented individuals to join our team as a Software Support Technician.

About Us

At Celerant, we're passionate about empowering retailers to run their operations efficiently and profitably. Our main headquarters are located in Staten Island, New York, with additional satellite offices in Georgia, Oklahoma, Texas, and California. Our diverse team consists of several departments, including Marketing, Sales, Development, Quality Assurance Testing, Hardware, Implementation and Training, and Technical Support. If you're interested in learning more about our company, we invite you to visit our website at www.celerant.com.

Job Overview

As an Entry-Level Software Support Technician, you'll play a critical role in providing technical support and guidance to our customers, ensuring their issues are resolved promptly and efficiently. This is a fully remote role, offering you the flexibility to work from anywhere and be part of a dynamic team that's shaping the future of retail management software.

Key Responsibilities

• Respond to phone calls and email inquiries from users, providing technical support and guidance to resolve issues in a timely and professional manner.
• Log all incidents into our department call tracking system, adhering to departmental standards and ensuring accurate documentation.
• Assist in the creation of knowledge base articles, contributing to the development of our knowledge base and helping to improve our support processes.
• Work on unresolved issues from evening and weekend shifts, ensuring that customer issues are addressed promptly and efficiently.
• Escalate potential widespread issues to the Technical Support Manager, identifying and reporting on issues that may impact multiple customers or require additional support.
• Support the Implementation/Training Team with customer issues, collaborating with other departments to ensure seamless customer support.

Essential Qualifications

To be successful in this role, you'll need:

• A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Basic knowledge of SQL, with a willingness to learn and expand your skills.
• Relational database experience is a plus, but not required.
• Excellent customer service skills, with the ability to work effectively with customers and colleagues.
• Strong problem-solving skills, with the ability to analyze issues and provide effective solutions.

Preferred Skills and Competencies

In addition to the essential qualifications, we're looking for individuals with:

• A strong understanding of retail management software and related technologies.
• Experience with technical support tools and software, such as call tracking systems and knowledge base platforms.
• Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
• A proactive and adaptable approach, with the ability to work in a fast-paced environment and respond to changing priorities.

Career Growth Opportunities and Learning Benefits

At Celerant, we're committed to helping our team members grow and develop their skills. As a Software Support Technician, you'll have access to comprehensive training and support, enabling you to develop your technical skills and advance your career. You'll also have opportunities to work with a range of technologies and systems, expanding your knowledge and expertise.

Work Environment and Company Culture

We're a dynamic and collaborative team that values innovation, creativity, and customer satisfaction. As a remote team member, you'll be part of a flexible and distributed workforce, with the opportunity to work from anywhere and maintain a healthy work-life balance. We're committed to fostering a culture of inclusivity, diversity, and respect, and we're proud to be an equal opportunities employer.

Compensation, Perks, and Benefits

We offer a competitive salary and comprehensive benefits package, including:

• A competitive salary, reflecting your skills and experience.
• Comprehensive benefits, including health insurance, paid time off, and retirement savings.
• Opportunities for career growth and professional development.
• A flexible and remote work environment, enabling you to maintain a healthy work-life balance.

Ready to Apply?

If you're a motivated and talented individual looking to launch your career in technical support, we encourage you to apply now. We're excited to review your application and discuss this opportunity further. Please submit your application through our website, and we'll be in touch soon.

Don't miss this opportunity to join our dynamic team and start your career in technical support. Apply now and take the first step towards a rewarding and challenging career with Celerant Technology Corporation!