Customer Service and Technical Support Representative - Remote Work Opportunity with Global Leader in Customer Experience and Tech-Powered Innovation

Join the Concentrix + Webhelp Team: Where Exceptional Customer Experiences Meet Career Growth and Personal Development

Are you looking for a fulfilling "work from home" career change with a forward-thinking global organization that prioritizes its people? Do you want to be part of a diverse team that values inclusivity, belonging, and exceptional customer experiences? Look no further than Concentrix + Webhelp, a leading provider of customer experience (CX) and tech-powered innovation solutions. We're seeking talented Customer Service and Technical Support Representatives to join our remote team and help drive business success for the world's best-known brands.

About Concentrix + Webhelp

Concentrix + Webhelp is a global leader in customer experience and tech-powered innovation, with a presence in over 70 countries and a team of over 400,000 "game-changers" who are passionate about delivering exceptional customer experiences. Our culture is built on a foundation of inclusivity, diversity, and belonging, and we're committed to providing a workplace where every individual can thrive and grow. We've earned numerous awards, including "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth," and we're dedicated to helping our people achieve their full potential.

Job Summary

As a Customer Service and Technical Support Representative working from home, you'll be responsible for providing inbound customer support, resolving technical issues related to hardware, software, and client products, and delivering expert customer experiences with a smile. You'll be part of a diverse team that's passionate about helping the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation.

Key Responsibilities:

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Be an amazing problem-solver and maintain broad knowledge of client products and/or services
• Offer additional products and/or services and deliver expert customer experiences

Requirements and Qualifications

To succeed in this role, you'll need:

Essential Qualifications:

• 1+ year of customer service experience
• Technical support experience preferred
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge
• Proficiency in fast-paced multi-tasking and eagerness to learn new technologies

Preferred Qualifications:

• Familiarity with iOS and/or MacOS, or comparable technology
• Experience with smartphones, tablets, computers, and wearables

What We Offer

At Concentrix + Webhelp, we're committed to investing in our people and providing a comprehensive benefits package that includes:

Career Growth and Personal Development:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Real career growth potential, with about 80% of our managers and leaders promoted from within
• FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned

Compensation and Benefits:

• 401K with company match
• Paid PTO and holidays
• Medical, dental, and vision insurance
• Comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you

Work Environment and Culture:

• Remote work opportunity with a flexible schedule
• Opportunities to connect with colleagues and participate in company-wide events and celebrations
• Diverse and inclusive work environment that values belonging and growth

Why Join Concentrix + Webhelp?

By joining our team, you'll become part of a global community that's passionate about delivering exceptional customer experiences and driving business success. You'll have access to:

• A comprehensive benefits package and career growth opportunities
• A diverse and inclusive work environment that values belonging and growth
• Opportunities to connect with colleagues and participate in company-wide events and celebrations
• A flexible schedule and remote work opportunity

How to Apply

If you're excited about the opportunity to join our team and start your career journey with Concentrix + Webhelp, apply today! We can't wait to hear from you and discuss how you can contribute to our mission of delivering exceptional customer experiences and driving business success.

Don't miss this opportunity to reimagine your career and join a global leader in customer experience and tech-powered innovation. Apply now and start your journey with Concentrix + Webhelp!