Experienced Customer Service Representative for Leading Home Warranty Company - Fully Remote Opportunity in Michigan

Join Our Team: Revolutionizing Customer Service in the Home Warranty Industry

At APHW, we're not just a company - we're a community dedicated to delivering exceptional customer experiences. As a pioneer in the home warranty industry, we're committed to providing top-notch service to our clients, including REALTORS, technicians, and homeowners. Our accredited Customer Service Representative (CSR) training program is designed to equip you with the skills and knowledge needed to excel in a fast-paced call-center environment. If you're passionate about delivering outstanding customer service and are looking for a fully remote opportunity in Michigan, we want to hear from you!

About Our Company

APHW is an equal opportunity employer that values diversity and promotes a culture of inclusivity. We're proud to be recognized for our commitment to high standards and results-driven training, having received accreditation from The CPD Standards Office. Our team is dedicated to making a positive impact on our customers' lives, and we're looking for talented individuals to join our mission.

Position Details

• Job Title: Customer Service Representative
• Location: Fully Remote in Michigan
• Training Hours: Monday-Friday (8:00 a.m. - 5:00 p.m. for 8 weeks)
• Shift: Mid-Shift (12:00 p.m. - 10:00 p.m.) with varying shifts; must have open availability
• Wage: $14.00 per hour with attendance bonuses
• Job Level: Entry-Level with excellent opportunities for pay increases and promotions

What Makes This Position Great?

At APHW, we offer a comprehensive benefits package that includes:

• Paid training and paid holidays
• Competitive compensation with 3 levels for advancement
• Health Insurance, dental, and vision
• 401k with matching
• Paid time off (up to 5 weeks)
• Short-term and long-term disability
• Rewarding employee referrals
• Parenting time pay

Our company culture is built on a foundation of appreciation and recognition. We regularly host Employee Appreciation events to celebrate our team members' hard work and dedication.

Day-to-Day Responsibilities

As a Customer Service Representative, you'll be the primary point of contact for our customers. Your key responsibilities will include:

• Answering incoming calls from REALTORS, technicians, and homeowners
• Making determinations on appliances and filing claims within our terms and conditions
• Providing exceptional customer service and resolving customer inquiries in a timely and professional manner

You'll be working in a dynamic environment with a live trainer and small class sizes, ensuring you receive the support and guidance needed to succeed.

Qualifications and Requirements

To be considered for this role, you'll need:

• A high school diploma or equivalent
• Strong telephone skills and good written and verbal communication skills
• Self-motivation with a strong work ethic, integrity, and values
• Experience with Microsoft Word, Excel, PowerPoint, and Outlook
• A background and drug screen (required)

While not mandatory, having 1 year of customer service and/or call center experience is preferred. We're committed to providing comprehensive training to ensure your success in the role.

Career Growth Opportunities and Learning Benefits

At APHW, we're dedicated to helping our team members grow and develop their skills. As a Customer Service Representative, you'll have opportunities for:

• Career advancement with regular promotions and pay increases
• Professional development through our accredited training program
• Ongoing coaching and feedback from our experienced trainers and team leaders

Work Environment and Company Culture

As a fully remote employee, you'll have the flexibility to work from the comfort of your own home. We're committed to fostering a culture of collaboration and teamwork, despite the physical distance. Our company values diversity and promotes a culture of inclusivity, ensuring that everyone feels welcome and supported.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a starting wage of $14.00 per hour with attendance bonuses. Our benefits package includes health insurance, dental, and vision, as well as 401k with matching and paid time off. We're committed to supporting our team members' overall well-being and providing a comprehensive benefits package.

Join Our Team!

If you're passionate about delivering exceptional customer service and are looking for a fully remote opportunity in Michigan, we want to hear from you! Our Customer Service Representative role is the perfect chance to launch your career with a leading home warranty company. Apply now and discover the APHW difference!

As an equal opportunity employer, we're committed to diversity and inclusion. We welcome applications from candidates of all backgrounds and perspectives.