Service Delivery Intern

Work from home Full-time role Hiring

As a Service Delivery Manager Intern, you will support the delivery of Avertium’s Managed Services to our customers. You will work alongside our Cyber Fusion Center team to help coordinate security services, improve customer satisfaction, and contribute to internal operations. This is a great opportunity to gain hands-on experience in cybersecurity service delivery, customer success, and project coordination.

Responsibilities:

Service Delivery and Operations Support

Assist in organizing and tracking service delivery activities for customer accounts

Support scheduling and coordination of internal teams to meet contract requirements

Help monitor and report on key performance indicators related to service quality

Learn how to analyze operational data and assist with process improvement initiatives

Participate in meetings and help document action items and follow-ups

Customer Relationship Support

Help maintain positive relationships with customers by assisting with communication and issue resolution

Participate in customer calls and meetings as appropriate

Learn how to identify potential risks or service delivery gaps and escalate them to senior team members

Financial and Strategic Support

Assist in reviewing program budgets and forecasts

Support the preparation of materials for leadership reviews

Learn about strategic planning and how service delivery aligns with customer goals

Learning and Development Opportunities

Gain exposure to cyber security operations and managed services

Develop an understanding of compliance and risk management in enterprise environments

Work alongside experienced professionals and learn from real-world case scenarios

Build foundational skills in project coordination, communication, and service management

Qualifications:

Required

Current enrollment in a Bachelor’s program in Business Administration, Information Systems, Computer Science, Cybersecurity, or a related field

Strong organizational and time management skills

Excellent written and verbal communication skills

Interest in cybersecurity and service delivery

Ability to work both independently and collaboratively

Preferred

Familiarity with cybersecurity concepts or tools (such as Microsoft Defender or SentinelOne)

Experience with data analysis, reporting, or customer service

Previous internship or project experience related to IT, business, or cybersecurity

#LI-CS1

Apply to this Job

Apply

Service Delivery Intern

You might like

Site Care Coordinator

Site Care Coordinator

Pediatric Speech Language Pathologist

Behavioral Interventionist

Principal Software Engineer - Java

High Net Worth Tax Manager

Retail Sales Representative -Boston, MA

Licensed School-Based Mental Health Clinician (K-8)

Licensed School-Based Mental Health Float Clinician (Johnstown)

Senior Test Automation Engineer

Occupational Therapy Remote - Delaware

QA & Customer Support Coordinator – arenaflex Online Store Operations, Quality Assurance & Logistics Management

Consumer Safety Executive-PLM

Experienced Remote Customer Support Representative – Delivering Exceptional Online Service Experience with arenaflex

Part-Time Remote Data Entry Specialist – Entry Level Work From Home Opportunity | arenaflex Flexible Data Processing Position

Signing & Funding Coordinator

Amazon Customer Service - Work From Home - Part Time

Certified Medical Assistant-Hybrid/Remote

Experienced Junior Data Entry Specialist – Part-Time Remote Opportunity for Detail-Oriented Professionals

Inside Sales Representative (Remote - Central or Eastern Region)