Experienced Remote Contact Center Service Representative – Customer Engagement & Sales Specialist

Join Our Dynamic Team and Accelerate Your Career in a Flexible, Hybrid Work Environment

Are you a motivated and customer-focused individual looking to take your career to the next level? Do you thrive in a fast-paced, dynamic environment where no two days are the same? We're seeking enthusiastic and committed individuals to join our team as Remote Contact Center Service Representatives. This full-time position offers an immediate start for the right candidate and provides a unique opportunity to balance remote work with on-site responsibilities after completing a successful training period.

About Our Company

With over 47 years in the industry, our organization is deeply invested in community and environmental stewardship. We pride ourselves on nurturing an inclusive workplace that emphasizes the professional development of our team members, guided by our core values: Customer Focus, Integrity, Innovation, Family, and Perseverance. Our commitment to these values has enabled us to build a reputation as a trusted leader in our industry, and we're now looking for talented individuals to join our team.

Key Responsibilities

As a Remote Contact Center Service Representative, you will be responsible for:

• Managing inbound and outbound calls related to service inquiries and sales
• Providing customers with detailed information regarding available services, including pricing and benefits
• Utilizing consultative selling techniques to promote services effectively and encourage purchases
• Developing a thorough understanding of our service offerings and how they are influenced by environmental factors
• Following up with customers to ensure their satisfaction, address any concerns, and promote additional sales
• Maintaining accurate records of customer interactions and updating information in the CRM system
• Conducting property measurements as necessary
• Handling collections and managing accounts to maximize receivables
• Upholding confidentiality regarding customer and company information
• Demonstrating clear and professional communication with customers and colleagues, both verbally and in writing
• Executing additional duties as assigned by the Contact Center Service Manager

Required Skills

To succeed in this role, you will need:

• Exceptional communication skills, both written and verbal
• Ability to approach customer inquiries with a consultative mindset
• Strong problem-solving abilities
• Proficient typing skills with a minimum speed of 45 words per minute
• Capability to manage multiple tasks in a fast-paced environment

Qualifications

We're looking for individuals with:

• High school diploma or GED required; some college coursework in Business, Sales, Marketing, Communications, or a related field is preferred
• A minimum of 2-3 years of experience in inbound or outbound sales, customer service, or call center roles, or an equivalent mix of education and experience

Career Growth Opportunities

We're committed to fostering an environment that encourages professional development, allowing team members to enhance their skills and advance their careers within our organization. Our training programs and mentorship opportunities will help you grow and succeed in your role.

Compensation and Benefits

We offer a competitive compensation package, including:

• Competitive hourly wage of $18/hour
• Hybrid work schedule after training, combining remote and in-office work
• Comprehensive health, dental, and vision insurance
• Disability and life insurance coverage
• Flexible Spending Account (FSA)
• 401(k) plan participation
• Paid holidays and generous paid time off (PTO)

Why Join Us?

As an Equal Opportunity Employer, we welcome candidates from diverse backgrounds and experiences to apply. Join a team dedicated to making a meaningful impact in the lives of our customers while supporting your own growth and development.

Submit Your Application

Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role. Apply To This Job Apply for this job