Program/Project Management Specialist - Government Sector - Remote - Immediate Hiring

Join the Team: Program/Project Management Specialist - Government Sector

Are you a seasoned program/project management professional looking for a new challenge in the government sector? Do you have a passion for delivering high-quality services and ensuring customer satisfaction? Look no further! AT&T Global Public Sector is seeking a skilled Program/Project Management Specialist to join our team in Oakton, VA. As a trusted provider of secure, IP-enabled, cloud-based, network solutions and professional services to the Intelligence Community, we are dedicated to recruiting, developing, and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values, and dedicated to our customers' mission.

About AT&T Global Public Sector

AT&T Global Public Sector is a leading provider of secure, IP-enabled, cloud-based, network solutions and professional services to the Intelligence Community. Our team is dedicated to delivering high-quality services and ensuring customer satisfaction. We are committed to recruiting, developing, and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values, and dedicated to our customers' mission.

Job Summary

This is a non-supervisory Program/Project Management position serving as an individual contributor and as a member of the Commercial Voice Operations team at Oakton, VA. The successful candidate will engage with matrixed resources from across the organization in support of program objectives. The primary job duties include collaborating with customer and program stakeholders to process and complete service order requests within customer-defined SLAs, managing and operating within defined workflows processes to complete service requests for telephone number MACDs (Move, Add, Change, and Disconnects) as well as the procurement of new telephony services.

Key Responsibilities:

• Closely collaborate with customer and program stakeholders to process and complete service order requests within customer-defined SLAs.
• Manage and operate within defined workflows processes to complete service requests for telephone number MACDs (Move, Add, Change, and Disconnects) as well as the procurement of new telephony services.
• Create, delete, and research required phone numbers as directed by the customer utilizing required interactive tools (customer databases, ticketing systems, and other electronic mechanisms).
• Serve as a liaison between the on-site Commercial Voice Ops Team and various Providers (including internally with AT&T) to address service order and billing issues.
• Serve as a backup point of contact for the customer and program staff to resolve service requests problems in a timely manner.
• Responsible for customer's telephone number inventory management, billing, and when required account escalation with necessary Providers on behalf of the program team on site.
• Work with the on-site Commercial Voice Ops Team to review, update, and maintain the telephone numbers records with customer database to meet customer requirements.
• Ensure that adequate team resources are assigned to meet the customer delivery date and maintain a high level of quality to ensure customer satisfaction.
• Assist with the capture and delivery of monthly performance metrics.
• Create reports from the databases and report accomplishments monthly or as needed in support of contract deliverables.
• Provide updates on milestones, alert program leadership of delays, and work on solutions to mitigate any scheduled delays or conflicts.

Requirements:

Essential Qualifications:

• TS/SCI clearance with poly (polygraph).
• Customer-oriented and mission-focused with experience managing and implementing requirement processes.
• Experience interfacing with multiple vendors to process critical customer requisitions.
• Excellent computer and office management skills, communication, and customer interface skills.
• The ability to manage multiple priorities, strong analytical skills, and a teamwork-oriented approach to responsibilities.

Preferred Qualifications:

• Proficiency and experience with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Associate or bachelor's degree.

Career Growth Opportunities and Learning Benefits:

At AT&T, we are committed to the growth and development of our employees. We offer a range of career growth opportunities and learning benefits, including:

• Training and development programs to enhance your skills and knowledge.
• Career advancement opportunities within the company.
• Competitive salary and benefits package.

Work Environment and Company Culture:

Our work environment is collaborative, innovative, and supportive. We value diversity, inclusion, and teamwork. Our company culture is built on the following values:

• Customer focus: We are dedicated to delivering high-quality services and ensuring customer satisfaction.
• Integrity: We conduct ourselves with integrity, honesty, and transparency.
• Respect: We value and respect our employees, customers, and partners.
• Innovation: We encourage innovation, creativity, and continuous improvement.

Compensation, Perks, and Benefits:

We offer a competitive salary range of $79,300 - $184,800, depending on experience and qualifications. Our benefits package includes:

• Medical, dental, and vision coverage.
• 401(k) plan.
• Tuition reimbursement program.
• Paid Time Off and Holidays.
• Paid Parental Leave.
• Paid Caregiver Leave.
• Additional sick leave.
• Adoption Reimbursement.
• Disability Benefits.
• Life and Accidental Death Insurance.
• Supplemental benefit programs.
• Extensive employee wellness programs.
• Employee discounts.

How to Apply:

If you are a motivated and experienced program/project management professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to be considered for this position.

At AT&T, we are committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. We will provide reasonable accommodations for qualified individuals with disabilities.