PremierOne Records Application Specialist - US Remote - Public Safety Sector with MSI Solutions
Join the Team Revolutionizing Public Safety: PremierOne Records Application Specialist
Motorola Solutions is a global leader in public safety and security solutions, empowering individuals and organizations to be their best in moments that matter. Our mission is to create a safer world by providing cutting-edge technologies that connect public safety agencies and enterprises. We're seeking a highly skilled PremierOne Records Application Specialist to join our North America Solutions Deployment and Integration (SDI) team, playing a pivotal role in delivering exceptional solutions to our customers.
About Motorola Solutions
At Motorola Solutions, we're driven by a shared purpose - helping people be their best in the moments that matter. We achieve this by solving for safer, building the best possible technologies across our safety and security ecosystem. Our solutions include mission-critical communications devices and networks, AI-powered video security & access control, and the ability to unite voice, video, and data in a single command center view. We're committed to connecting public safety agencies and enterprises, enabling collaboration that's critical to connecting those in need with those who can help.
Department Overview
The North America Solutions Deployment and Integration (SDI) organization is dedicated to empowering the public safety sector with cutting-edge solutions and unwavering support. Our mission, 'Solving for Safer,' is to equip our customers with the latest technology and tools, enabling them to focus on their crucial work while making faster, smarter, and safer decisions. We deploy and support products such as Computer-Aided Dispatch, Records Management Systems, Jail Management Systems, Mobile Data Computing, Situational Awareness, and Investigative tools.
Job Summary
As a PremierOne Records Application Specialist, you will play a critical role in understanding and addressing customers' business requirements for MSI applications. You will be responsible for documenting business process requirements, implementing system provisioning, configuring workflows and UI, and providing comprehensive training on the MSI PremierOne Records Management System. Additionally, you will conduct testing and troubleshooting of installed systems, document technical issues, and provide valuable feedback for product and process improvements based on client experiences.
Key Responsibilities:
- Document business process requirements and implement system provisioning for MSI applications
- Configure workflows and UI for optimal system performance
- Provide comprehensive training on the MSI PremierOne Records Management System
- Conduct rigorous testing and troubleshooting of installed systems
- Document technical issues and escalate to product and system integration teams as needed
- Offer valuable feedback for product and process improvements based on client experiences
- Collaborate with customers to understand their business needs and develop solutions
- Work with product management to communicate enhancement requests
Requirements and Qualifications
Basic Requirements:
- 3+ years of experience in Business Analysis, Field Service, or Public Safety using Computer-Aided Dispatch (CAD), Record Management Systems (RMS), or Jail Management Systems (JMS)
- 1+ year of experience in Law Enforcement Records Management Systems
- Ability to obtain background clearance as required by government customers
- Legal authorization to work in the U.S. indefinitely
Preferred Qualifications:
- Excellent written and verbal communication skills
- Ability to work independently on large/complex projects
- Experience creating and delivering customized training (remote and onsite)
- Proficiency in executing, creating, reviewing, and modifying FVTs
- Excellent interpersonal communication skills
- Subject Matter Expertise (SME) on PremierOne or Flex; CAD, RMS, or SSRS products
- SME on Client Installation of MSI products
- SME on UCR (NIBRS or SRS)
- Ability to produce and deliver Business Process Reviews
- Experience identifying and mitigating risks and communicating those to management
- Ability to create formal documentation for peers
- Experience training and mentoring new employees
Skills and Competencies
To succeed in this role, you will need:
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong attention to detail and organizational skills
- Ability to adapt to changing priorities and deadlines
Career Growth Opportunities and Learning Benefits
At Motorola Solutions, we're committed to the growth and development of our employees. As a PremierOne Records Application Specialist, you will have opportunities to:
- Develop your skills and expertise in public safety solutions
- Collaborate with experienced professionals and thought leaders
- Contribute to product and process improvements
- Advance your career within the company
Work Environment and Company Culture
Our company culture is built on a foundation of respect, integrity, and innovation. We empower our employees to be their authentic selves and deliver their best work. Our work environment is:
- Dynamic and fast-paced
- Collaborative and team-oriented
- Focused on innovation and customer satisfaction
Compensation, Perks, and Benefits
We offer a comprehensive compensation package, including:
- Competitive salary ($72,700 - $145,400 USD)
- Incentive bonus plans
- Medical, dental, and vision benefits
- 401K with company match
- 10 paid holidays
- Generous paid time off packages
- Employee stock purchase plan
- Paid parental and family leave
Travel Requirements
This position requires:
- 50-75% travel
- Weekend travel may be required
- Candidates must be located in Central or NE US
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally-protected characteristic.
Conclusion
If you're passionate about public safety and have the skills and experience we're looking for, we encourage you to apply for this exciting opportunity. As a PremierOne Records Application Specialist, you will play a critical role in delivering exceptional solutions to our customers and advancing our mission to create a safer world.