Experienced Customer Service Representative Specialist – Remote Investments Customer Support and Relationship Management
Introduction to PNC and Our Customer Service Team
Job Description and Responsibilities
- Receiving, investigating, and responding to customer inquiries regarding products, services, and issues via all channels through which customers are served.
- Resolving customer service inquiries and issues, recommending appropriate solutions, and resolving the most complex or reoccurring issues.
- Maintaining high levels of customer satisfaction consistent with PNC's core values and demonstrating a commitment to quality.
- Documenting customer interactions and completing service requests to minimize customer effort or additional action.
- Utilizing advanced processes or tools to support internal and external customers, with no FINRA licenses required.
Essential Qualifications and Skills
- Accuracy and attention to detail, with an understanding of the necessity and value of accuracy and attention to detail.
- Client relationship management skills, with the ability to determine and satisfy client needs and maintain a partnering relationship during engagements.
- Customer experience management skills, with the ability to implement strategies and techniques to ensure that customers have a positive experience with the organization and its products and services at every touch point.
- Decision-making and critical thinking skills, with the ability to analyze situations fully and accurately and reach productive decisions.
- Effective communication skills, with the ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.