Case Manager, People Relations [Remote]

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen. Most companies call it Employee Relations. At Electronic Arts we made the deliberate decision to brand our department People Relations. This centralized and remote group of professionals serves as an impartial, internal resource to review and address employee concerns to ensure alignment with EA's policies and commitment to provide an ethical and inclusive work environment. We are looking for a People Relations investigation expert to support our North American region, who excels at navigating complex concerns of retaliation, discrimination, bullying, harassment, and other workplace conflicts. You have a desire to provide a positive employee experience during investigations and facilitate successful workplace restoration. You may work remotely from a location where EA has a No. American entity. You will report to the Director, People Relations as an individual contributor.

Responsibilities

• Promptly, objectively, and thoroughly investigate and resolve sensitive employee concerns and escalated conflicts.
• Maintain trust in PR's process by upholding confidentiality, ensuring employees feel heard, providing appropriate follow up, and setting clear expectations with employees on the scope and purpose of the investigation.
• Analyze witness accounts and documentary evidence, update team case management system, maintain accurate notes, prepare in-depth case reports, and draft executive summaries.
• Partner with the Legal department and HR throughout the investigative process and share case insights and recommendations for resolution that incorporate local legislation/regulations, company policies, and values.
• Advise HR partners on interventions to address workplace concerns, de-escalate conflict, and create customized workplace restoration strategies following an investigation to provide lasting resolution.
• Identify case trends and work with appropriate teams on proactive policy implementation that manages risk and reflects company culture.
• Prepare and facilitate training and other consultative materials to enhance employee relations skill set among HR partners and People Managers.
• Recommend process enhancements to increase PR efficacy and support the continued creation of best-in-class COE.

Required Qualifications

• You have experience conducting investigations related to allegations of discrimination, harassment and retaliation and other policy violations.
• You have advanced writing and communication skills with experience issue spotting, preparing investigation reports, and providing constructive feedback.
• You have expertise with difficult conversations, including maintaining composure and demonstrating empathy while achieving productive resolution.
• You are proficient using data to identify insights that guide action.
• You are able to navigate ambiguity, implement solutions and maintain effective relationships with multiple stakeholders at all stages of the investigation process.
• You have enthusiasm and interest in participating in the continued building of a newer COE.
• You have a genuine desire to provide and promote a fair and positive experience and inclusive culture.
• Experience preparing position statements or other legal documents is beneficial.

Other qualifications

• Bachelor's Degree in related field
• 8+ years of experience investigating and/or advising on complex employment law-related matters.
• Experience supporting multiple sites is beneficial.
• Knowledge and application of relevant HR best practices, employment law standards and workplace investigative protocols.
• Occasional travel may be required.

Ceci ne s'applique pas au Québec. COMPENSATION AND BENEFITS The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs). PAY RANGES

• British Columbia (depending on location e.g. Vancouver vs. Victoria) *$111,600 - $152,800 CAD
• California (depending on location e.g. Los Angeles vs. San Francisco) *$124,100 - $182,800 USD
• Colorado (depending on location e.g. Denver vs. Colorado Springs) *$124,100 - $154,100 USD
• Illinois (depending on location e.g. Chicago vs Illinois City) *$118,700 - $154,100 USD
• Minnesota (depending on location e.g. Minneapolis vs Saint Paul) *$118,700 - $154,100 USD
• Jersey City, NJ *$124,100 - $171,800 USD
• New York (depending on location e.g. Manhattan vs. Buffalo) *$118,700 - $171,800 USD
• Washington (depending on location e.g. Seattle vs. Spokane) *$118,700 - $154,100 USD

Base salary is just one part of the overall compensation at EA. In the US, we offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, 10 weeks paid time off to bond with baby, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full-time employees. Certain roles may also be eligible for bonus and equity. For British Columbia, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and equity. About Electronic Arts We're proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth. We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do. Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law. Note: Posting is subject to change so please refer to career site for latest availability (SBJ-G337). Apply tot his job Apply To this Job