ServiceNow Developer

Citizant is a leading provider of professional IT services to the U.S. government.  We seek to address some of our country’s most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services – focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate, and committed “A Players” who already align with the company’s core values:  Drive, Excellence, Reputation, Responsibility, and a Better Future.  No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all individual contributions.

Overview

We are seeking a seasoned Senior ServiceNow Developer with a strong background in platform development, integration, and digital transformation strategy. The ideal candidate will be responsible for leading the design, development, and customization of ServiceNow modules to enable and scale enterprise initiatives. This role requires a balance of technical expertise and strategic vision, partnering with cross-functional teams to deliver solutions that streamline operations, enhance user experience, and drive measurable improvements in business processes.

Key Responsibilities

Business Transformation Strategy

• Advise on business process and service management best practices.
• Shape strategies for large-scale digital transformation initiatives across ServiceNow Core Services, ITSM, and SPM.
• Identify opportunities for automation and operational efficiencies by customizing the platform.

Integration Development

• Design and maintain integrations between ServiceNow and external enterprise systems using REST, SOAP, MID Server, and other technologies.
• Ensure secure, scalable, and maintainable integration architectures.

Platform Customization and Development

• Customize ServiceNow modules, including form configuration, UI design, and data models.
• Develop workflows, UI Policies, Business Rules, Script Includes, and Client Scripts using JavaScript and GlideScript.
• Build and maintain advanced flows using Flow Designer and Automation Engine.

Communication and Collaboration

• Communicate effectively with a wide range of audiences—from technical teams to C-suite executives—to:
  • Define platform and integration requirements
  • Translate business objectives into technical solutions
  • Manage stakeholder expectations and communicate progress or risks
  • Present findings, roadmaps, and proposed solutions clearly and confidently
  • Lead customer-facing sessions, discovery workshops, and status briefings.

Training and Documentation

• Develop and deliver user training sessions or supporting materials for business users and technical teams.
• Maintain clear technical documentation for configurations, customizations, and integrations.

Required Competencies

• 10+ years of experience with ServiceNow implementation, customization, and platform development.
• 5+ years of strong experience with ServiceNow integrations and flow building.
• Expert knowledge of:
  • Core Services/SMP (Service Management Platform)
  • ITSM & DEVOPS
• JavaScript, GlideScript, and scripting tools within the ServiceNow platform.
• Proven experience with custom development and digital transformation projects.
• Strong collaboration and communication skills
• Must be comfortable presenting to both engineering and executive stakeholders.

Education

• A Master's degree in a relevant field is required.

Clearance Requirement

• U.S. Citizenship is required to be considered
• Active Public Trust or have the ability to obtain one.

Salary Range

• $165,000k - $170,000k per year (depending on experience)

Citizant offers a competitive benefits package, including

• Medical, Dental, and Vision Insurance
• 401(k) 
• Generous PTO
• Company-paid life and disability insurance
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)

Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development. Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.