Experienced Customer Service & Data Entry Officer – Temporary Contract Position for Feedback Centre Operations

Are you a highly motivated and detail-oriented individual with excellent communication skills? Do you have a passion for delivering exceptional customer service and a knack for data entry? We are seeking a talented Customer Service & Data Entry Officer to join our dynamic team on a temporary contract basis. As a key member of our feedback centre operations, you will play a vital role in ensuring seamless customer interactions and accurate data management.

About Our Company

Our company is a leading provider of innovative solutions in the feedback management industry. We pride ourselves on our commitment to delivering exceptional customer experiences and fostering a culture of excellence, innovation, and teamwork. Our team is comprised of dedicated professionals who share a passion for making a positive impact in the lives of our customers.

Job Summary

As a Customer Service & Data Entry Officer, you will be responsible for providing top-notch customer service and data entry support to our feedback centre operations. You will work closely with our Customer Service & Admin teams to ensure seamless customer interactions and accurate data management. This is a temporary contract position with a duration of 6 months, with the option to extend for an additional 6 months.

Key Responsibilities

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Customer Service

+ Make outbound calls to follow up with callers who have left a message with their name and phone number + Make accurate data entry of feedback providers' feedback in the feedback database and maintain proper documentation records + Retrieve status updates on feedback providers' feedback from the feedback database + Provide administrative support to facilitate the effective operation of the feedback centre + Perform any other duties assigned by the supervisor

Data Entry

+ Review data entries, identify erroneous entries, and correct erroneous entries where applicable + Use Google maps or other tools to identify postal codes of locations based on information provided by feedback providers + Conduct simple analysis on data entries + Perform any other duties assigned by the supervisor

Requirements

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Essential Qualifications

+ Good verbal and written communication skills + Bilingual in English and Mandarin, Malay, or Tamil to effectively converse with callers + Proficient in Microsoft Office (e.g., Word, Excel) and use of e-forms + Able to work with databases + Self-driven, able to work independently, meticulous, and organized + Good team player, customer-oriented with good interpersonal skills

Preferred Qualifications

+ Prior customer service/call centre experience

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment with multiple priorities
• Strong analytical and problem-solving skills
• Proficient in Microsoft Office and database management
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills

Career Growth Opportunities and Learning Benefits

As a valued member of our team, you will have opportunities to develop your skills and advance your career. We offer a comprehensive training program to ensure your success in this role. You will also have access to ongoing learning and development opportunities to help you grow professionally and personally.

Work Environment and Company Culture

Our company culture is built on the values of excellence, innovation, and teamwork. We foster a collaborative and inclusive work environment that encourages open communication, creativity, and continuous learning. Our team is comprised of dedicated professionals who share a passion for making a positive impact in the lives of our customers.

Compensation, Perks, and Benefits

We offer a competitive salary of $2,200 to $2,600 per month, depending on experience. You will also have access to a range of benefits, including:

• Comprehensive training program
• Ongoing learning and development opportunities
• Collaborative and inclusive work environment
• Opportunities for career growth and advancement
• Competitive salary and benefits package

How to Apply

If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!

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