Bilingual Outbound CSRs (English/ Spanish) - Project-based

Description

Peak Support is seeking Bilingual Customer Service Representatives for a high-volume outbound project to join our team in Colombia.

Position Overview

We are seeking a dedicated and results-oriented Bilingual Customer Service Representatives to join our team. The successful candidates will have extensive experience in managing large volumes of outbound calls, engaging effectively with prospects, and driving successful outcomes. This role is ideal for someone who thrives in a fast-paced environment, excels in communication, and is motivated to meet and exceed targets.

Key Responsibilities

• Make a high volume of outbound calls daily to prospective customers or clients.
• Engage with prospects to introduce products, services, or campaigns effectively.
• Handle objections and provide clear, compelling responses to generate interest and secure engagement.
• Accurately document call outcomes, updates, and follow-ups in the CRM system.
• Achieve or exceed daily, weekly, and monthly call and performance quotas.
• Build rapport with prospects and clients to maintain a positive company image.
• Collaborate with team members and managers to refine call strategies and improve effectiveness.
• Continuously update knowledge of company products, services, and target audience.
• Manage time efficiently to maintain consistent productivity throughout shifts.

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Peak Support and our Work-from-Home PLUS model

At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.

We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.

Requirements

Qualifications

• Amenable to a project-based employment opportunity.
• Proven experience in high-volume outbound calling, telemarketing, or sales.
• Exceptional verbal communication and listening skills.
• Strong ability to handle rejection while maintaining a positive and professional demeanor.
• Proficiency in CRM systems and call-tracking software.
• Self-motivated with the ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Ability to adapt to various customer profiles and adjust communication styles accordingly.

Preferred Qualifications

• Previous experience in sales, lead generation, or customer service roles.
• Familiarity with scripts and techniques for high-volume calling.
• Knowledge of the industry related to the company’s products or services.