Training Service Center – Amazon Store

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Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description Job overview and responsibilities The Coordinator – Training Center Operations serves as the first point of contact for pilots, staff, and visitors at the Flight Training Center (FTC). This position provides essential administrative support to the Flight Operations division – supporting Electronic Flight Bag (EFB) configuration and troubleshooting, supporting the onboarding of all New Hire pilots, coordinating hotel assignments for pilots at the FTC for training, and a variety of other administrative tasks. Serves as a SME for all pilot badging inquiries, Chinese visas and passports, and SIDA badges. Provides support to Flight Operations, Flight Training, and the FTC Campus. Must be willing and able to work a flexible schedule in a 7-day-a-week operation, including weekends and holidays.

• Create, monitor, audit, and communicate hotel assignments for line pilots coming in for training and others traveling to the FTC on company business
• Partner with external stakeholders to ensure hotel reservations comply with UPA contractual obligations
• Manage United Airlines regulatory compliance requirements for Chinese Visa submissions and renewal, passport renewals and changes, foreign national pilot registration and documentation, and SIDA badge compliance
• Serve as front-line technology experts for pilot EFBs, including initial configuration, installation, troubleshooting, and replacement of iPads in a timely and efficient manner
• Provide excellence customer service support to pilot inquiries and provide front-line administrative support in the onboarding of new hires at the
• FTC – including M&A employees and new-hire pilot classes - to include fingerprinting, I-9 form support, EFB configuration, business cards, and badging and access control
• Act as a subject matter expert for pilot crew badging to support all badging inquiries, including updates, reprints, and support for damaged or expired badges
• Support the execution of all pilot renewal badging across the UAL system
• Supports the return to work process for pilots returning from leave
• Provide critical administrative support to special projects and new initiatives across Flight Operations and the Flight Training Center as assigned

• High school diploma or equivalent
• Finance or business
• 1-2 years of administrative work experience
• 1-2 years of customer service experience
• Attendance is required at work location – this position is an essential, operational role
• Willing to work a flexible schedule to support a 362-day per year operation, including holidays, weekends, and non-traditional business hours
• Ability to be reliable and punctual is a crucial function of the position
• Ability to actively perform tasks and duties assigned in a timely and responsive manner
• Must be able to prioritize work, function in a high-pressure, fast paced team environment and meet stringent deadlines for completing tasks
• Ability to communicate clearly and effectively, both orally and in writing at all levels
• Must be able to effectively communicate in English, both verbally and written
• Ability to respond positively to changes and constructive feedback
• Strong analytical abilities and be highly proficient with communication and organization skills and the ability to balance multiple projects
• Proficient in Microsoft Office Suite
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

• Bachelor's degree or 4 years of relevant work experience
• 2+ years of business or finance experience