Senior Operations Manager | Healthcare Operations

Akido is rebuilding the healthcare experience from the ground up. Through early interventions designed around social determinants of health (SDoH), world-class care focused on chronic disease, and human-centered technology, we believe we can build a healthcare model that allows for all patients to live their fullest lives. We are a fast-growing, impact-focused, Y Combinator company created out of the University of Southern California’s D-Health Lab with the idea that empowering government, healthcare, and nonprofit services with population-based data could help usher in a new era of preventive public health. Today we are building a full stack medical network that leverages our predictive capabilities to provide a frictionless experience for both our patients and care providers. 

The Opportunity

Are you driven to design the systems and strategies that power the future of healthcare? As a Principal Operations Architect, you’ll take the lead in shaping Akido’s operational foundation — building scalable processes, integrating cutting-edge technologies, and unlocking efficiencies that enable our care teams to focus on what matters most: patient health. This is a high-impact, strategic role for a builder who thrives on complexity — someone who can zoom out to design bold roadmaps while also diving deep into the details to turn vision into reality. If you’re excited by the challenge of architecting healthcare operations at scale and mentoring others to deliver lasting impact, we want to meet you.

What You’ll Do

• Develop and maintain a strategic roadmap for operational processes and systems, aligning with business objectives and industry best practices.
• Design and implement scalable, efficient, and secure operational systems and workflows.
• Identify bottlenecks and inefficiencies; drive process optimization and automation using tools like LLMs, RPA, and other advanced technologies.
• Conduct feasibility studies and business case analyses for new initiatives, balancing risks and benefits.
• Develop and maintain standard operating procedures (SOPs) to ensure clarity and consistency across business processes.
• Set up performance monitoring and productivity tracking across key functions in your portfolio, reporting on KPIs and improvement opportunities.
• Evaluate and recommend new technologies to improve operational efficiency and integrate seamlessly with existing systems.
• Collaborate with cross-functional teams to translate business needs into actionable operational solutions.
• Provide leadership and mentorship to operational teams, fostering a culture of continuous improvement and innovation.
• Coach and develop junior team members, building organizational capability in operations architecture.

Who You Are

• 7–10 years of experience in healthcare operations, process architecture, or related fields, with increasing leadership responsibility.
• Proven expertise in operational strategy, process design, and systems implementation in a fast-paced environment.
• Strong analytical and problem-solving skills, with experience in identifying and resolving complex operational challenges.
• Knowledge of healthcare operations, regulatory requirements, and best practices.
• Demonstrated ability to lead cross-functional teams and mentor junior colleagues.
• Technical curiosity and ability to evaluate emerging technologies for operational impact.
• Excellent written and verbal communication, collaboration, and stakeholder management skills.

Benefits

• Stock-options package
• Health benefits include medical, dental and vision
• 401K
• Long-term disability
• Unlimited PTO
• Life insurance
• Paid Leave Program

Salary range

$190,000 - $215,000 USD

Akido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.